Michael Relf The 10 Pitfalls of Hiring Staff in 2025 Hiring can be the right move—just not always the first move. In 2025, small teams face tighter budgets, faster customer expectations, and a thicket of compliance. Before you add headcount, watch out f...
Michael Relf Choosing the Right Outsourced Contact Centre: On-Shore vs Off-Shore Choosing the Right Outsourced Contact Centre Outsourcing your contact centre is one of the most important decisions you can make as a business owner. It isn’t just about answering calls — it’s about h...
Michael Relf The Real Cost of Hiring a Receptionist vs. an AI Virtual Receptionist in the UK (2025 Guide) For many UK businesses, the choice between hiring a full-time receptionist and outsourcing to an AI-powered virtual receptionist is no longer just about convenience — it’s about cost, efficiency, and ...
Michael Relf Every Oak Starts as an Acorn: The Dos and Don’ts of Starting a Small Business Some of the world’s biggest companies began life in garages and spare rooms. Jeff Bezos stacked books in his Seattle garage before Amazon became the “everything store.” Larry Page and Sergey Brin ran ...
Michael Relf AI Voice Surveys for Small Businesses: How Norango.ai Helps You Understand Your Audience Small businesses need insights just as much as big corporations do, but traditional surveys are expensive, slow, and often fall flat. With Norango’s AI Outreach Services , you get fast, cost-effective...
Michael Relf Qualifying Leads from Social Media, Newsletters & Web Enquiries with Norango.ai In 2025, letting a potential customer slip through the cracks isn’t an option—whether they reach out through social media, email newsletters, or your website’s contact form. The real challenge is sepa...
Michael Relf Smarter Outreach, Stronger Connections: How Norango.ai Transforms Follow-Ups Every business knows the first conversation is only the beginning. The real magic unfolds in the follow-up—confirming appointments, checking in post-service, or re-engaging quiet leads. But when the d...
Michael Relf How Restaurants Can Benefit from Norango.ai’s AI Receptionist In the fast-paced world of hospitality, missed calls mean missed bookings—and for restaurants, every unanswered ring can be the difference between a full house and empty tables. Norango.ai’s 24/7 Call...
Michael Relf Survival Through Automation: Why UK Small Businesses Are Turning to AI Voice Agents The UK’s economic climate in 2025 has become a perfect storm for small business owners. Faced with rising payroll taxes, sharply increased wage mandates, and a growing tangle of employment legislation...
Michael Relf How Tattoo Artists Are Using Multilingual Voice AI Website Assistants to Boost Bookings and Free Up Time Tattoo artists are in high demand — and when you’re in the middle of a detailed sleeve or delicate linework, the last thing you want is to stop and answer a booking query. Yet every missed call, unans...
Michael Relf How Insurance Companies Are Using Norango.ai to Transform Client Communication The Challenge: High Call Volumes and Higher Expectations In the fast-paced world of insurance, communication is everything. Missed calls, long hold times, and delayed responses can lead to frustrated ...
Michael Relf How Estate Agents Are Using Voice AI to Handle Inquiries & Valuations" AI Voice Is Revolutionising Front-Line Communication in Property For estate and letting agents, speed and first impressions are everything. Whether it’s a potential vendor asking for a valuation or a ...
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