Telephone Answering Service, Live Premium UK Reception, 24/7
Live Personal Assistant – Human First, Total Ownership
If you want more than a generic telephone answering service, our Live Personal Assistant package delivers a premium, relationship-driven experience. Every call, email, and live chat is answered by a named professional who quickly becomes part of your business. Unlike call centres that treat interactions as transactions, our assistants build familiarity with your clients, know your industry, and represent your brand with warmth and authority.
Your personal assistant takes full responsibility for every enquiry—recognising returning callers, handling bookings, updating your CRM, and even managing your AI team when needed. They think independently, solve problems creatively, and ensure nothing slips through the cracks. This isn’t just a telephone answering service; it’s a trusted partner that gives you the freedom to focus on running your business.
Best for: Businesses that want a dependable, long-term assistant embedded in their team—from solo entrepreneurs to multi-site operations—delivering consistent, relationship-led service without the cost of an in-house hire.
Global Talent, UK Cultural Fluency
We recruit only the best. Our assistants are carefully chosen from a global pool of experienced professionals—former business owners and senior executives—who bring real-world judgement and reliability to every interaction. Each is a native-level English speaker, fully immersed in British culture, place names, and conversational nuance. That means your callers always speak to someone who “gets it” and can build rapport instantly.
When your PA is busy, a trained colleague or AI co-pilot covers routine calls, capturing details, booking appointments, or answering FAQs. The moment something requires human understanding, the enquiry is seamlessly handed back to your dedicated assistant. Unlike low-cost telephone answering services that leave gaps in coverage, our model ensures continuity, accuracy, and a professional experience at every touchpoint.
Best for: Organisations that value cultural fluency and accountability—professional services, healthcare, property, trades, e-commerce, and high-growth SMEs who need a reliable right hand.
Why Norango’s Telephone Answering Service Stands Apart
At Norango, we’ve spent over 15 years perfecting what a telephone answering service should be. Every interaction is handled promptly and professionally—no hold music, no frustrating queues, and no robotic scripts. Instead, you get tailored greetings, customised workflows, and a service that feels like an extension of your own office.
Quality control is embedded into everything we do. Calls and chats are monitored, standards are maintained, and assistants receive regular coaching to keep service exceptional. Your PA doesn’t just follow instructions; they think outside the box, take ownership of outcomes, and go the extra mile for your customers.
Working for You as Part of Your Team
Flexibility is built into the service. Workflows, scripts, and processes are adapted to your business and updated whenever things change. Many of our team have supported the same clients for over a decade, creating long-lasting relationships and continuity that standard answering services simply can’t deliver.
With Norango’s Live Personal Assistant, you don’t just hire a telephone answering service—you gain a trusted partner who becomes an invaluable part of your team. They represent your business as if it were their own, ensuring your callers feel valued, your brand stays professional, and your operations run smoothly every single day.
Your Questions About Norango’s Telephone Answering Service, Answered
Here are some common questions about our telephone answering service.
A telephone answering service ensures your business never misses a call. At Norango, every enquiry is answered by a professional assistant who acts as part of your team.
Unlike generic call centres, we provide named assistants who build familiarity with your clients, represent your brand, and handle calls with personal ownership.
Yes. Our assistants and AI co-pilots ensure you have round-the-clock coverage so your business is always available to customers.
Absolutely. We manage appointments, update your CRM, take messages, and even oversee your AI team to make sure no details are missed.
Our plans start at just £99.95/month, with flexible packages tailored to your business size and call volume. You only pay for what you use.
Telephone Answering Price Plans
" Norango take all our out of hours and over spill calls, as well as supporting our lone worker system for our staff deployed on remote sites. They have been supporting us for many years now and I can that they have always been professional and polite to our customers and staff, no matter what time of day or night the call comes in. An excellent service provider. "
" We've used Norango for 5 years and are very happy. The team is responsive, professional, and always go the extra mile to help us deliver great service. Highly recommend for any business needing reliable call handling. "
" Great service. Professionalism by all operators that handle our calls. Norango are also pro-active by contacting me with regards to holidays such as Christmas. They got in touch to ask what our hours are and when they would be taking over the call handling for the festive period. Good value for money means that staff never miss a call when our office isn’t open. I highly recommend "
" Norango ensure all our calls are answered professionally and personally and give immediate feedback for us to be able to act upon. The company acts as a permanent helpline, and is in effect a firstline responder, filtering queries to enable us to ensure we can direct them to the right team member. This is the most efficient approach for us and our stakeholders. "
" We have been using Norango for over 11 years now and the support has always been great. Easy to work with, always available and prompt to respond to any queries. Dependable, reliable and always helpful, friendly staff. "
Contact us
Got a question about Norango.ai? Whether you're curious about our AI receptionists, pricing plans, integrations, or how we can support your business — just drop us a message below. We're here to help.
Norango.ai hosts its technology across three locations — the UK, Germany, and Finland — ensuring built-in redundancy, reliable backups, and seamless service continuity.
Call
+44 203 011 1069 (24 hours) for further information.