Michael Relf Who’s Job Is Online with the Introduction of AI? The Winners, the Losers, and What Comes Next Artificial Intelligence isn’t coming — it’s already here. And while it’s making headlines for its brilliance, convenience, and efficiency, one question is ...
Michael Relf A Layman’s Guide to AI What it is, how it works, and why it matters to you — including the rise of Voice AI. Artificial Intelligence — or AI — might sound like something from a sci-fi movie. But in reality, it’s already par...
Michael Relf Norango Hybrid: Every Call Answered Within 3 Rings — Guaranteed Norango Hybrid: Every Call Answered Within 3 Rings — Guaranteed Missed calls cost money. Whether it's a new enquiry, a returning customer, or a sales opportunity, if no one picks up — they’re gone. Th...
Michael Relf Cutting Costs Without Cutting Corners: How Norango.ai Helps UK Businesses Navigate Rising Employment Costs Cutting Costs Without Cutting Corners UK businesses are under increasing financial pressure. With National Insurance Contributions (NICs) on the rise, a sharp increase in the minimum wage , and new em...
Michael Relf Speak Every Customer’s Language: How Norango.ai Delivers Multilingual AI Call Handling Speak Your Customer's Language In today’s global economy — and increasingly diverse local markets — language accessibility is no longer optional. Whether you're a healthcare provider in London, a real...
Michael Relf How Insurance Companies Are Using Norango.ai to Transform Client Communication The Challenge: High Call Volumes and Higher Expectations In the fast-paced world of insurance, communication is everything. Missed calls, long hold times, and delayed responses can lead to frustrated ...
Michael Relf The End of Hold Music: How Norango.ai Is Redefining Customer Experience The End of Hold Music In a world where every missed call could mean lost revenue, customer frustration, or a missed opportunity, businesses can no longer afford to let calls go unanswered. That’s wher...
Michael Relf The Future of Voice AI: Why Virtual Receptionists Are Replacing Call Centres What Is a Virtual Receptionist and Why Is It Disrupting the Industry? Voice AI technology is transforming how businesses handle customer interactions. Unlike traditional call centers staffed with huma... Industries
Michael Relf How AI Voice Works: A Behind-the-Scenes Look at Conversational Engine What Is AI Voice — and How Is It Different from a Simple Bot? Voice AI is more than just text-to-speech with a microphone. A true conversational voice engine understands spoken language, interprets in...
Michael Relf Voice AI vs. Text Chatbots: What Businesses Should Know in 2025 Text Chatbots Ruled the 2010s — But Voice AI Is the Next Frontier Text-based chatbots transformed customer service a decade ago, offering 24/7 assistance via websites, apps, and messaging platforms. B...
Michael Relf AI Receptionists vs. Live Agents: Cost, Coverage & Customer Experience The Reception Revolution: Humans Are No Longer the Default Receptionists have always been the front line of customer communication — answering calls, booking appointments, and managing first impressio...
Michael Relf How AI Voice Handles Appointment Booking, Lead Capture, and More AI Voice Is More Than Just Call Answering The days when a receptionist was only there to pick up calls and take messages are long gone. Today, AI voice agents like Norango.ai not only answer calls but...
