All the Capabilities You Need — In One AI-Powered Solution
What Can Norango.ai Do for Your Business?
From first-call resolution to intelligent follow-ups, Norango.ai handles what your team can’t afford to miss.
Norango.ai is a next-generation receptionist service built around a hybrid model: always-available conversational AI, seamlessly backed by our team of exceptional live service champions. Together, they deliver a level of responsiveness, accuracy, and professionalism that no standalone solution can match.
From answering inbound calls and making proactive outbound ones, to intelligently escalating conversations to a human when it matters most — Norango.ai is your complete voice support solution.
Inbound Call Handling, Reinvented
Every call is answered instantly by our AI receptionist — no rings, no queues. The agent handles each conversation naturally and efficiently, checking availability, booking appointments, answering common questions, and capturing detailed caller information with total accuracy.
When a call requires empathy, discretion, or human judgment, it’s seamlessly escalated to one of our UK-based service champions. This hybrid model ensures callers always speak to the right person — whether AI or human — without delays or confusion.
Perfect for high-volume businesses, client-facing practices, or any organisation where every call counts.
Always in Touch
Outbound Calling & Follow-Ups
Norango.ai also handles outbound calls with confidence. Appointment reminders, follow-ups, feedback requests, and rebooking calls are delivered in a natural and professional tone — no robocalls, no awkward scripts.
If a call requires deeper engagement, or if the AI detects uncertainty or concern, a live service champion can immediately step in to complete the interaction. The result is smart, scalable outreach that never feels impersonal.
Accurate, Polished Message Taking
When the goal is to take a clear, accurate message, Norango.ai excels. It captures the caller’s name, contact details, reason for calling, urgency, and any special instructions — then instantly delivers the message to your team via email, SMS, or CRM.
And if the caller expresses any hesitation, urgency, or special concern, the message is handed off live to a Norango service champion who can reassure the caller and ensure no important detail is missed.
This blend of AI efficiency and human reassurance sets us apart.
Your Virtual reception
When a live conversation is the right next step, Norango handles call patching intelligently. The AI qualifies the call, announces it to the recipient, and connects only when appropriate — based on your rules, time of day, or urgency.
For sensitive situations, client complaints, or high-value opportunities, our human service champions can perform the warm transfer themselves, ensuring context is preserved and the caller feels valued.
This approach prevents unnecessary interruptions while ensuring key calls always get through.
Automated Workflows and System
Norango.ai
it triggers actions, updates systems, and keeps your business moving.
Norango.ai doesn’t just answer calls — it triggers action. Every conversation can automatically update your CRM, book calendar events, trigger email or SMS follow-ups, or log key customer data.We integrate directly with tools like Google Calendar, Outlook, HubSpot, Salesforce, Zoho, Cal.com, Fresha, and Odoo. Whether AI- or human-handled, all activity is captured, synced, and actionable in real-time.
Industry-Specific Intelligence
Our hybrid receptionist model is tailored to the needs of each industry, combining the precision of AI with the human warmth required in sensitive or complex scenarios.
Hair & Beauty
Bookings, rebookings, pricing enquiries, and cancellations are handled fluidly. Service champions step in for VIP clients or complex combination treatments.
Clinics & Healthcare
AI gathers caller intent and routes based on urgency. Live agents manage vulnerable callers or sensitive cases with empathy and discretion.
Legal & Professional Services
Confidential enquiry handling, appointment scheduling, and message capture are handled with polish and care. Complex or urgent calls are escalated to live staff with legal protocol training.
Estate Agencies
The AI can schedule valuations and viewings, while our live agents follow up high-intent buyer or seller leads to maximise conversion.
Trades & Mobile Services
Jobs are booked with full details and site info. Emergency work or complex client instructions can be escalated live to ensure clarity and accuracy.
We don't hide our pricing!
At Norango.ai, we believe great service starts with honest pricing. While other providers make you jump through hoops to discover what their service actually costs (often much more than advertised), we're committed to transparency. Our pricing is straightforward, our AI works 24/7, and there are no surprises down the road and what is more every plan is backed by live agents.
Additional Service Options
Tailored solutions to match your needs and budget.
Integration to CRM
Seamlessly connect your AI receptionist to your CRM system. Improve lead tracking, follow-ups, and sales pipeline management — all automated and synced in real-time.
See Integrations- Full CRM connectivity
- Works with HubSpot, Salesforce, Pipedrive, Zoho & more
- Lead capture, contact updates, and activity logging
- Automated workflows and syncing
Custom API Integration
For businesses that need more than plug-and-play. Our enterprise-grade API integration service connects your AI receptionist with bespoke systems, platforms, or apps — with unlimited flexibility.
See Integrations- Full Platform-as-a-Service (PaaS) access
- Unlimited CRM/API integrations
- Access to all modules and advanced features
- Unlimited customization options
- 24/7 priority support from our technical team
" Norango take all our out of hours and over spill calls, as well as supporting our lone worker system for our staff deployed on remote sites. They have been supporting us for many years now and I can that they have always been professional and polite to our customers and staff, no matter what time of day or night the call comes in. An excellent service provider. "
" We've used Norango for 5 years and are very happy. The team is responsive, professional, and always go the extra mile to help us deliver great service. Highly recommend for any business needing reliable call handling. "
" Great service. Professionalism by all operators that handle our calls. Norango are also pro-active by contacting me with regards to holidays such as Christmas. They got in touch to ask what our hours are and when they would be taking over the call handling for the festive period. Good value for money means that staff never miss a call when our office isn’t open. I highly recommend "
" Norango ensure all our calls are answered professionally and personally and give immediate feedback for us to be able to act upon. The company acts as a permanent helpline, and is in effect a firstline responder, filtering queries to enable us to ensure we can direct them to the right team member. This is the most efficient approach for us and our stakeholders. "
" We have been using Norango for over 11 years now and the support has always been great. Easy to work with, always available and prompt to respond to any queries. Dependable, reliable and always helpful, friendly staff. "
