What Norango.ai’s AI Receptionist Can Do for Your Business
Norango.ai delivers every capability your business needs to answer calls instantly, qualify enquiries and keep customers happy around the clock. From intelligent call routing and appointment booking to CRM updates, lead capture and multilingual support, our AI receptionist is engineered to replace outdated call handling with a fast, reliable, 24/7 solution.
What Norango.ai Can Do for Your Business
From first-call resolution to intelligent follow-ups, Norango.ai handles the conversations your team can’t afford to miss.
Norango.ai is a next-generation receptionist service powered by a hybrid model: always-available conversational AI, backed seamlessly by our UK-based live service champions. Together, they deliver the speed, accuracy and professionalism that no AI-only or human-only solution can match.
From answering inbound calls and booking appointments to proactive follow-up calls and intelligent escalations, Norango.ai acts as your complete voice support system.
Inbound Call Handling, Reinvented
Every call is answered instantly — no rings, no queues. Our AI receptionist speaks naturally, checks availability, books appointments, answers common questions and captures caller details with exceptional accuracy.
When a conversation requires empathy, discretion or human judgment, it escalates smoothly to one of our UK service champions. The caller speaks to the right person at the right time, without delays, transfers or confusion.
Perfect for high-volume businesses, client-facing practices, or any organisation where every call counts.
Inbound Call Handling, Perfected
Norango.ai ensures every inbound call is answered instantly, understood clearly, and handled with complete accuracy. No ringing, no queues, no waiting — just immediate, intelligent conversation that feels natural and professional from the first word.
Natural, Human-Level Conversation
Our AI receptionist understands intent, asks the right questions and guides callers smoothly through the information they need. Whether it’s a client with a simple query or a first-time caller with a detailed request, the AI adapts instantly — no scripts, no robotic phrasing.
Smart Call Outcomes Every Time
Norango.ai can effortlessly:
- Answer FAQs
- Check availability
- Book, reschedule or cancel appointments
- Capture leads and qualify urgency
- Complete forms and gather structured information
- Route calls to the correct person or department
Every workflow is designed to reduce friction and eliminate the bottlenecks that cause missed revenue.
Designed for Businesses Where Every Call Counts
Whether you're a growing SME, a high-volume service business or a client-facing professional practice, Norango.ai ensures you stay available 24/7 with a consistent, polished and fully scalable inbound reception service.
This blend of AI efficiency and human reassurance sets us apart.
Appointment Booking That Runs Itself
Norango.ai doesn’t just answer calls — it manages your diary with precision. The AI receptionist checks availability, schedules appointments, confirms bookings and handles cancellations or changes in real time, without manual intervention.
Whether you use Google Calendar, Outlook, Cal.com, Odoo or a sector-specific platform, Norango.ai integrates smoothly to keep your schedule accurate and up to date.
Real-Time Availability Checking
Callers get immediate answers:
- What times are free?
- Which staff are available?
- How long does each service take?
No back-and-forth. No waiting for a callback.
Automatic Confirmations & Updates
Every booking includes:
- Instant confirmation messages
- Optional reminders
- Real-time updates to your diary
- Notes on the caller’s preferences or needs
Your team stays informed — and your customers stay reassured.
Get £209.95 Worth Free for 30 Days
Handling of Changes & Cancellations
Plans change. Norango.ai handles the admin:
- Reschedules
- Cancellations
- Multi-service bookings
- Additional guests or participants
- Requests for specific staff members
It removes friction so callers feel assisted, not frustrated.
When a request is unusual, sensitive or high value, the AI simply hands the interaction to a live service champion who will complete the change with accuracy and care.
Professional Message Taking With Zero Errors
When callers need to leave a message, Norango.ai captures every detail with clarity and consistency. Names, contact information, the reason for calling, urgency and any special instructions are recorded accurately — then delivered instantly to your team by email, SMS or directly into your CRM. No missed information, no delays, and no scrambling to interpret rushed notes.
Intelligent Lead Capture That Prioritises What Matters
Norango.ai goes beyond simple message taking. It qualifies new enquiries, identifies urgent requests and gathers the information your team needs to respond effectively. High-value leads are highlighted, urgent calls are escalated, and routine enquiries are neatly packaged for later action — ensuring every opportunity is handled at the right moment.
Human Reassurance for Sensitive Situations
When a caller sounds worried, confused or emotionally charged, Norango.ai knows exactly when to involve a real person. The conversation transitions smoothly to a UK-based service champion who can reassure the caller and gather any nuanced details that AI shouldn’t handle alone. The result is a communication flow that combines AI accuracy with genuine human care.
Start a FREE 30 DayTrial - No Credit Card Required
Call Transfers, Routing & Escalation
Smart Call Transfers That Just Work
When a caller needs to speak with your team, Norango.ai transfers the call instantly and intelligently. It identifies the right person or department, checks availability and completes the handover without putting callers on hold or asking them to repeat themselves.
Intelligent Routing for Every Scenario
Whether the caller is a new lead, an existing customer or someone with an urgent request, Norango.ai knows exactly where to send them. Rules can be customised around your business hours, staff roles, priority clients and escalation paths — ensuring every caller reaches the right destination first time.
Hybrid Escalation When Human Judgment Is Required
If a conversation becomes sensitive, complex or emotionally nuanced, the system escalates smoothly to a UK-based service champion. The caller experiences a natural transition, and your business benefits from the perfect balance of AI efficiency and human expertise
Outbound Calls & Follow-Ups
Outbound Calls That Strengthen Customer Relationships
Norango.ai doesn’t just answer calls — it also reaches out when your business needs it. Appointment reminders, follow-up checks, rebooking calls and feedback requests are delivered in a natural, confident tone that feels like a member of your own team.
Personalised, Human-Sounding Communication
Every outbound call sounds conversational and genuine, never robotic or scripted. Whether confirming tomorrow’s appointment or checking in after a completed service, Norango.ai keeps your customers engaged and informed with zero admin effort from your staff.
Seamless Human Takeover for Sensitive Situations
When a call requires empathy, reassurance or human judgment, Norango.ai hands the conversation to a UK-based service champion without breaking the flow. Your outreach becomes scalable, consistent and warmly personal — exactly how high-quality customer care should feel.
We are Proud to be Trusted by these Fine Brands
What Our Clients Say:
“We used to miss dozens of calls a week — now we don’t miss a single one. Norango.ai captures every detail, qualifies the job and escalates urgent issues straight to our team. Our engineers arrive prepared, customers feel looked after, and our workload is finally organised.”— Mark R., Operations Director, RapidFix Services
Integrations & Connected Ecosystem
Seamless Integrations for a Fully Connected Workflow
Norango.ai plugs directly into the tools your business already uses — calendars, CRMs, helpdesks, booking platforms and communication systems — keeping everything in sync without manual effort. Appointments, messages, lead data and call outcomes flow automatically into the right place, giving your team real-time visibility and eliminating duplicated work.
Build a Complete Ecosystem Around Your Reception Service
Whether you use HubSpot, Salesforce, Zoho, Pipedrive, Google Workspace, Microsoft 365, Cal.com, Odoo or sector-specific platforms, Norango.ai becomes the central point that ties everything together. Each integration strengthens the next, creating a seamless ecosystem where calls trigger workflows, bookings trigger automations and customer journeys run themselves.
Flexible, Scalable and API-Ready
Every business is different — which is why Norango.ai supports custom integrations and API-based connections. From complex routing rules to automated follow-ups and multi-step workflows, your receptionist can evolve into a fully integrated communication hub that grows with your operations.
Multilingual Support & Global Virtual Numbers
Speak Your Customer’s Language, Anywhere in the World
Norango.ai supports more than 31 languages, allowing your business to communicate naturally with callers across continents. From English and Portuguese to Arabic, Hindi, French, German and beyond, every caller hears a receptionist who sounds fluent, confident and fully aligned with your brand.
Local Presence With Global Virtual Numbers
Your business can operate internationally while still feeling local. Norango.ai provides virtual phone numbers in multiple countries, giving customers a familiar, trusted local number to call — even if your team is based elsewhere. Perfect for expanding into new regions or serving multilingual communities without additional overhead.
One Platform, Worldwide Coverage
Whether you're supporting overseas customers, operating in multiple territories or serving diverse communities at home, Norango.ai handles every call with clarity and cultural accuracy. Combined with our global numbering options, your communication footprint scales effortlessly — with no need for multiple suppliers or fragmented systems.
Actionable Insights That Improve Your Operations
Your dashboard becomes the command center for your communication performance. Track call volumes, peak times, response outcomes, lead quality and SLA performance so you can make informed decisions and identify opportunities to improve customer service, staffing and workflows.
Transcripts, Call Summaries & Message History
Every interaction is documented clearly. Call summaries, message logs and full AI transcripts help your team stay informed, reduce misunderstandings and maintain a complete record of conversations without manual note-taking.
Designed for Teams That Need Clarity and Control
Whether you manage a single location or a multi-site operation, Norango.ai’s dashboard gives you the oversight you need to stay on top of performance — ensuring your customers always receive fast, consistent and professional support.
Real-Time Dashboard & Performance Insights
Clear, Real-Time Visibility Into Every Call
Norango.ai includes a powerful, easy-to-use dashboard that shows exactly what’s happening across your call activity. See who called, when they called, what was discussed, how the call was handled and whether it resulted in a booking, message or escalation — all in one place.something...
Your Questions Answered
Norango's AI Receptionist service starts at just £69.95 per month for 60 AI minutes, with no setup fees and no contracts. Additional AI minutes cost £0.50 each, and if you need live agent support, those minutes are available at £1.20 each. Every plan includes a UK phone number, CRM integration, real-time transcripts, and multilingual support. Compared to hiring an in-house receptionist—which typically costs £35,000 to £40,000 per year—an AI receptionist saves you over 95% while providing better coverage, zero downtime, and instant scalability.
Yes. Our hybrid model means that when a call requires human judgement, empathy, or complex problem-solving, the AI seamlessly transfers to our live UK team. The handoff is instant and professional, and the agent receives full context from the AI conversation so the caller never has to repeat themselves. You get the efficiency of AI with the reassurance of human backup.
Absolutely. Our AI uses advanced natural language processing to understand context, handle interruptions, and respond conversationally. It recognizes UK accents and regional dialects, and adapts its tone based on the caller's sentiment. Most callers don't realize they're speaking to AI until they're told—and many are genuinely impressed when they find out.
Our AI receptionist supports over 30 languages, including Spanish, French, German, Italian, Portuguese, Polish, Romanian, Bulgarian, Mandarin, Hindi, and Arabic. It can switch languages mid-conversation based on the caller's preference, making it perfect for businesses with international customers.
Most clients are live within 48 hours. Our team handles all the setup—call scripts, calendar integration, CRM connection, and AI training. You just need to provide some basic information about your business and how you want calls handled. No technical knowledge required.
Yes. You can either forward your existing number to your new AI receptionist, or we can provide you with a new UK number at no extra cost. Call forwarding is simple and takes just a few minutes to set up.
If you use more than your plan's included minutes, you'll simply be charged for the extra usage based on your plan tier. There are no penalties or surprise fees—just transparent, pay-as-you-go pricing. Essential Hybrid customers pay £0.50/min for additional AI minutes and £1.20/min for live agent minutes. Premier Hybrid customers pay £0.35/min for AI and £1.10/min for live agents. Signature Hybrid customers pay £0.30/min for AI and £1.00/min for live agents. We'll also notify you if you're approaching your limit so you can upgrade your plan if needed.
There are no contracts. You can cancel anytime with no penalties or fees. We believe in earning your business every month, not locking you in. That said, most of our clients stay with us for years because the service pays for itself many times over.
Your free trial includes 100 AI minutes and 100 live agent minutes—worth £209.95. This gives you a full month to test the service with real calls and see the results for yourself. No credit card is required to start, and there's no obligation to continue. At the end of 30 days, you'll receive a performance report and can choose the plan that fits your business or walk away with no questions asked.
Yes. The AI integrates directly with Google Calendar, Microsoft Outlook, and other popular scheduling tools. It checks your live availability, books appointments in real-time, and sends automated confirmations to both you and your client. It can also handle rescheduling and cancellations, keeping your calendar perfectly synchronized.