Reception & Call Handling for Health, Medical & Wellness Providers
Representing Your Practice
In healthcare and wellness, compassion and clarity matter. Whether patients are seeking appointments, enquiries about treatment, or urgent advice, every call is an opportunity to build trust. Our live, UK-based PAs act as your professional front desk — handling enquiries, booking consultations, and keeping communication smooth. Behind the scenes, AI manages confirmations, updates your system, and scales during busy periods — ensuring no patient is left waiting.
Why First Impressions Build Trust
Whether it’s a nervous client seeking therapy, a patient in need of urgent medical help, or someone booking a routine check-up, a warm, professional response sets the tone. Your PA represents your practice’s tone perfectly — empathetic, efficient, and professional. AI ensures key details are captured, follow-ups scheduled, and availability maintained — even outside of normal hours.
Live Reception Powered by Smart Automation
Your PA excels in empathy and patient care; AI tackles the repetitive admin. Together, they give patients a seamless experience: human-first conversations followed by accurate booking and updates. When you’re busiest—during appointment surges, seasonal flu clinics, or open mornings—AI jumps in to answer more calls, capture details, and route urgent matters to your team, without compromising patient experience.
For Clinics, Therapists, Aesthetic & Dental Practices
From first contact to appointment confirmation, we keep your schedule full and your patients informed. Your PA qualifies and books appointments, relays messages, and ensures discharge follow-ups happen smoothly. Sensitive discussions — medical inquiries, billing questions, or urgent needs — are handled with discretion. AI supports by sending reminders, updating intake systems, and logging all interaction details in real time.
Managing Peaks Without Missed Patients
Clinic shortages, seasonal demand, or emergencies can overwhelm your team. AI scales instantly to handle incoming calls — capturing patient details, appointment needs, and urgency level. Your PA then takes the handoff for high-priority cases, ensuring no caller is left behind.
Reconnecting with Lapsed Patients
Not all patients return after a first visit. AI can re-engage lapsed patients with gentle reminders — checking in, booking follow-ups, or inviting them back for routine screenings or wellness sessions. When a patient responds, your PA takes over to rebuild the connection and schedule that needed visit.
Human-First Reception, Supercharged by AI
Norango.ai isn’t just more affordable — it’s more productive in every measurable way.
Your live PAs lead every conversation with empathy, professionalism, and brand-perfect tone, while AI works silently in the background to support and scale. From initial enquiries to urgent patient needs and follow-ups, AI ensures efficiency while humans build trust. The result? A front-of-house that feels in-house — with 24/7 reliability, transcripts for accountability, and lower overhead than hiring more reception staff.
How Norango.ai Works for Your Practice
Calls to your clinic are answered by dedicated PAs trained in your services, tone, and protocols. With AI support, they can:
- Book appointments directly into your diary
- Provide clarity on treatments, availability, and procedures
- Escalate urgent care calls immediately
- Send reminders and pre-appointment info automatically
- Update your CRM or management platform in real time
Every patient interaction is logged — giving you full visibility and allowing your team to focus on delivering care.
Switch to Norango.ai and save up to 50% on answering costs!
Try us free for 30 days (worth £189.95). Discreetly divert your calls, invisible to callers, and compare us side by side with your current provider.
✅ 100 Live Receptionist minutes + 100 AI Voice minutes included
✅ Keep your number — we handle setup
✅ Cancel anytime, no risk
After 30 days, we show your real savings. You decide.
Nothing to lose - everything to gain.
Your Questions About Norango.ai for Health, Medical & Wellness, Answered
Patient trust depends on clear communication and timely responses. These FAQs explain how Norango.ai supports clinics, wellness centres, and medical practices with live PAs and AI working together to keep every caller reassured and informed.
Yes. Our live PAs can book consultations, treatments, or check-ups directly into your diary, while AI sends confirmations and reminders to reduce no-shows.
Absolutely. Live PAs are trained to handle calls with empathy and discretion, while urgent cases can be escalated directly to your clinical team.
AI scales instantly to answer multiple calls at once, capturing patient details and routing urgent enquiries to live PAs for immediate attention.
Yes. AI updates records, logs call details, and ensures all patient interactions are captured in your system for continuity of care.
With plans starting at £99.95/month, our service is far more affordable than employing full-time staff while still delivering professional, 24/7 coverage.
" Norango take all our out of hours and over spill calls, as well as supporting our lone worker system for our staff deployed on remote sites. They have been supporting us for many years now and I can that they have always been professional and polite to our customers and staff, no matter what time of day or night the call comes in. An excellent service provider. "
" We've used Norango for 5 years and are very happy. The team is responsive, professional, and always go the extra mile to help us deliver great service. Highly recommend for any business needing reliable call handling. "
" Great service. Professionalism by all operators that handle our calls. Norango are also pro-active by contacting me with regards to holidays such as Christmas. They got in touch to ask what our hours are and when they would be taking over the call handling for the festive period. Good value for money means that staff never miss a call when our office isn’t open. I highly recommend "
" Norango ensure all our calls are answered professionally and personally and give immediate feedback for us to be able to act upon. The company acts as a permanent helpline, and is in effect a firstline responder, filtering queries to enable us to ensure we can direct them to the right team member. This is the most efficient approach for us and our stakeholders. "
" We have been using Norango for over 11 years now and the support has always been great. Easy to work with, always available and prompt to respond to any queries. Dependable, reliable and always helpful, friendly staff. "
Hybrid AI Receptionist Plans – Honest Pricing (from £99.95/month), No Missed Calls
At Norango.ai, we believe great service starts with honest, transparent pricing – no hidden fees, no nasty surprises. Our Hybrid AI Receptionist Service combines the efficiency of 24/7 AI call handling with the reassurance of highly trained UK-based live agents who step in whenever needed, ensuring every call is answered within seconds. Unlike other providers who hide their real costs or make you jump through hoops to get a quote, we show you exactly what’s included in every plan from the start. Whether you choose AI First for maximum efficiency and lower running costs, or Live First for a personal, culturally aware touch, you’ll always know exactly what you’re getting – fast, professional call handling that fits your priorities and your budget.