Live PA Reception for Estate Agents & Property Management — Backed by AI
Representing You
Every instruction starts with a conversation. When buyers, tenants, landlords or vendors call, they expect a swift, courteous response from someone who understands the property market. Our live, UK-based PAs answer as your front desk, booking viewings and valuations, qualifying enquiries, and keeping clients informed. Trained AI agents work alongside them in the background—updating your CRM, capturing notes, sending confirmations, and scaling instantly during portal spikes—so you never miss an opportunity.
Why First Impressions Drive Viewings and Instructions
Speed-to-lead wins listings. Whether a landlord wants a rent appraisal or a buyer is asking about a new listing, a professional human greeting builds trust and momentum. Your PA follows your tone of voice and local nuances, handling each call as if they were sat in your branch. AI ensures every detail is logged, follow-ups are scheduled, and out-of-hours coverage remains consistent, so prospects feel looked after from the first hello.
Live PAs Powered by AI Efficiency
Your PA focuses on rapport, discretion and clarity; AI handles the repetitive admin that slows teams down. Together they deliver a smooth experience: natural conversations up front, accurate data and instant confirmations behind the scenes. When enquiry volumes jump—after a price reduction, a new development launch or heavy PPC—AI answers concurrently, gathers essentials and routes priority calls to the live team for a seamless handover.
For Estate Agency Sales & Lettings
From first enquiry to confirmed appointment, we keep the pipeline moving. Your PA qualifies buyers and tenants, matches needs to properties, secures viewing slots, and books valuation appointments for potential vendors and landlords. Sensitive queries—chains, offers, move-in dates—are handled with care. AI supports by sending viewing confirmations, directions and reminders, updating your CRM and calendar, and creating clean records for your negotiators to action.
Handling Portal & Campaign Spikes Without Missing a Lead
When your listings go live on property portals or you push a targeted campaign, calls can flood in at once. AI scales instantly to answer simultaneous enquiries, capture key info (budget, location, timeframe, status) and pre-qualify interest. Your PA then steps in for high-value conversations—winning valuations, converting hot applicants and arranging same-day viewings. You get speed and consistency at volume, with the reassurance of a real person where it matters.
Turning Old Enquiries Into New Instructions
Not every lead converts first time. AI can re-engage cold or dormant prospects with polite calls, SMS or email—checking if circumstances have changed, sharing suitable new listings, or offering a fresh market appraisal. Your PA takes over when a lead warms up, rebuilding the relationship and booking the next step. It’s a simple way to revive pipeline and make more of the marketing you’ve already paid for.
How Norango.ai Works for Your Agency
Calls to your business line are answered by your dedicated PA team, trained on your brand, processes and availability. With AI support they can:
- Book viewings and valuations directly into your diary
- Qualify buyers/tenants and capture requirements accurately
- Triage maintenance, escalate emergencies and update cases
- Send confirmations, directions and reminders automatically
- Update your CRM and property notes in real time, with transcripts
Every interaction is documented so negotiators and managers have full context and can act quickly.
Human-First Reception, Supercharged by AI
Our live PAs lead every conversation with empathy, accuracy, and brand-perfect tone, while AI works invisibly in the background to scale and streamline. Whether you’re running “no win, no fee” campaigns or pushing new listings to the portals, AI handles surges, captures clean details, updates your CRM, sends confirmations and reminders, and even re-engages dormant leads—so your team can focus on winning instructions, progressing cases, and delivering great service. The result is a front-of-house that feels in-house, with 24/7 reliability, full transcripts for accountability, and lower overheads than hiring in-branch.
Switch to Norango.ai and save up to 50% on answering costs!
Try Norango.ai — 30-Day No-Obligation Evaluation
Discreetly divert your calls and compare us to your current provider — invisible to callers.
Includes 100 Live mins + 100 AI mins. Keep your number. We handle setup. Cancel anytime.
Your Questions About Switching to Norango.ai, Answered
Thinking of moving from another answering service? This FAQ explains how Norango.ai compares to traditional providers, what makes our hybrid model unique, and how we make switching seamless.
Our live PAs greet callers, build rapport, and book viewings or valuations, while AI answers concurrent calls during portal spikes, pre-qualifies prospects (budget, area, timeframe, status), captures clean details, and routes hot leads to your team fast.
Yes. We log detailed fault reports, prioritise emergencies (e.g., leaks, no heat, access issues), notify your on-call contractor or manager, and keep tenants updated. AI automates follow-ups, collects photos or videos via links, and tracks SLA milestones.
We work with popular CRMs and calendars via direct booking links, email parsing, webhooks, or API. Viewings and valuations are added to your diary with notes; AI posts summaries and transcripts so negotiators and managers have full context.
Yes. Calls can be covered round-the-clock. We follow GDPR principles (data minimisation, purpose limitation, secure handling) and can provide a DPA. Access is role-based and encrypted, with audit trails for accountability.
Setup is straightforward. We provision a dedicated line and you simply divert calls, so callers see no change. You can run a discreet, no-obligation evaluation alongside your current provider and keep your existing number.
Hybrid AI Receptionist Plans – Honest Pricing (from £99.95/month), No Missed Calls
In property, every call could mean a new instruction, a booked viewing, or a lost lead. At Norango.ai, we keep pricing simple and transparent — no hidden fees, no nasty surprises. Our Hybrid AI Receptionist Service gives estate agents the perfect blend of 24/7 AI efficiency and the reassurance of highly trained UK-based live PAs who answer in your brand voice. Every call is picked up within seconds, whether it’s a landlord chasing a valuation, a buyer booking a viewing, or a tenant reporting an issue. Unlike traditional services that disguise their costs or make you request a quote, we publish everything up front so you know exactly what’s included. Choose AI First for maximum efficiency and lower running costs, or Live First for a human-led, locally aware service — either way, you’ll get fast, professional call handling that keeps your pipeline moving and your reputation protected.