AI Receptionists for Retail & E-Commerce.

What is it?

Norango.ai provides a fully trained AI receptionist for online retailers, high street stores, subscription brands, and multichannel sellers. It answers calls instantly, handles FAQs, provides product information, confirms delivery times, and logs support queries—all in real time. Whether you run a physical shop, an e-commerce site, or both, your AI receptionist ensures your business is always responsive, even during peak hours or staff shortages.

Why it works for retail businesses

In retail, speed matters. Customers want answers right away—about stock levels, delivery times, returns, or opening hours. But when your team is busy with in-store service or packing online orders, calls often go unanswered. Norango.ai steps in to provide immediate support, keep customers engaged, and protect your reputation for excellent service.

The AI filters time-wasters, captures serious enquiries, and ensures sales opportunities don’t slip through the cracks. It gives your team breathing room—without sacrificing responsiveness.

Tailored for online stores, shops, and hybrid brands

For E-commerce Brands

Norango.ai answers common customer questions, confirms shipping times, manages order tracking requests, and logs return queries. It helps reduce churn and abandoned carts while keeping support costs down.

For In-store Retailers

While your staff help customers face-to-face, the AI manages incoming calls, confirms store hours, and provides information on promotions, stock, or services—without interrupting the shop floor.

For Subscription and Hybrid Retailers

The AI handles queries about recurring orders, billing changes, product swaps, or delivery schedules. It keeps your service consistent, scalable, and available 24/7.

How it works

Your AI receptionist is trained on your product lines, service policies, store hours, return terms, and customer expectations. It speaks naturally, handles conversations in real time, and routes high-priority enquiries to your team. Every call is summarised and sent directly to your inbox, SMS, or CRM.

Real benefits for your retail business

Norango.ai ensures your retail or e-commerce operation stays connected and responsive. It helps you convert more leads, reduce support costs, and eliminate missed calls—without adding pressure to your team. Whether you're processing orders or working the till, the AI receptionist keeps your business open, attentive, and ready to serve.

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