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What Does Moneypenny Cost? Compare Pricing vs Norango AI

Moneypenny charges £525 per month for just 250 minutes—but what does that mean for your business? Use our comparison calculator to see exactly what Moneypenny's pricing structure will cost you versus Norango AI's intelligent hybrid model. Enter your monthly call volume and live agent requirements below to discover how much you could save whilst maintaining exceptional customer service standards.

Moneypenny Pricing Calculator

Monthly Call Volume

How many calls do you receive each month?

40 calls
4 calls 500 calls

Average Call Duration

How long is your average call?

Comparing call durations across industries:
The average duration for inbound contact centres across industries is about 4 minutes. Industries like healthcare, consumer services, and manufacturing tend to have shorter call times, at 2.48 minutes, 3.05, and 3.03, respectively. Whereas travel and hospitality, information technology (IT), and financial services industries have a high ACD—3.78 minutes, 3.48 minutes, and 3.47 minutes respectively.

2.5 minutes
per call average
1 min 10 min
Total Monthly Minutes
100
minutes per month

Live Agent Handling

What percentage of calls will be handled by live agents?

Understanding AI vs. Live Agent call distribution:
Industry benchmarks show AI voice assistants effectively handle 50-70% of routine calls. Simple requests like scheduling, order tracking, and account updates achieve 60-70% AI resolution rates. Complex scenarios requiring empathy or sensitive handling (complaints, disputes, urgent matters) perform better with live agents. Most businesses optimise with 60-80% AI for standard inquiries and 20-40% live agents for complex interactions, though current best practice centres around 50-60% AI automation.

20 %
0% (All AI) 100% (All Live Agents)
Call Handling Breakdown
AI Minutes
80
Live Agent Minutes
20
AI Cost
£0.00
Live Agent Cost
£24.00
Norango AI Premier
Best hybrid plan for your call volume
£149.95
per month
Monthly Fee: £149.95
AI Minutes Included: 300 min
Additional AI Rate: £0.35/min
Live Agent Rate: £1.10/min
✓ Includes:
  • • 24/7/365 Coverage
  • • AI + Live Agent Hybrid
  • • Instant Message Delivery
  • • CRM Integration
  • • Multilingual Support
Moneypenny
All live agents (no AI)
£525.00
per month
Monthly Fee: £525.00
Included Minutes: 250 min
Additional Rate: £1.75/min

Your Potential Savings vs Moneypenny

See how much you can save with Norango AI's hybrid approach

£385.05
saved per month
73.3% cost reduction
Annual Savings
£4,620.60
Start Your 30-Day Free Trial →

Key Performance Indicators

Your Norango AI efficiency metrics

⏱️
Cost per Minute
£0.00
📞
Cost per Call
£0.00
📈
Return on Investment
0%

All Norango AI Plans Comparison

Compare costs across all available hybrid plans

Essential Hybrid
£69.95
Base: £69.95
60 AI min included
£0.40/min extra AI
£1.20/min live agent
Premier Hybrid
£149.95
Base: £149.95
150 AI min included
£0.35/min extra AI
£1.10/min live agent
Signature Hybrid
£299.95
Base: £299.95
300 AI min included
£0.30/min extra AI
£1.00/min live agent

NO CREDIT CARD REQUIRED

Free 30-Day Evaluation on Hybrid Services​ Try before you buy!

Discovery & Strategic Planning

We learn how your calls flow, what your key goals are, and which calls are best suited to AI or live reception. This ensures the trial is perfectly aligned with your business objectives.

Setup & Integration

Our team configures your AI receptionist, connects calendars/CRMs, and trains live agents with your scripts, so every call is handled professionally from day one.

Review & Recommendation

At the end of 30 days, we provide a detailed report on call volumes, AI vs human handling, and projected costs—so you know exactly which plan fits and what savings to expect.


Your free trial includes 200 minutes of AI call handling and 100 minutes of live receptionist time—enough to fully test both sides of our hybrid service.


Book a FREE 30 Day Evaluation