What Does Moneypenny Cost? Compare Pricing vs Norango AI
Moneypenny charges £525 per month for just 250 minutes—but what does that mean for your business? Use our comparison calculator to see exactly what Moneypenny's pricing structure will cost you versus Norango AI's intelligent hybrid model. Enter your monthly call volume and live agent requirements below to discover how much you could save whilst maintaining exceptional customer service standards.
Monthly Call Volume
How many calls do you receive each month?
Average Call Duration
How long is your average call?
Comparing call durations across industries:
The average duration for inbound contact centres across industries is about 4 minutes. Industries like healthcare, consumer services, and manufacturing tend to have shorter call times, at 2.48 minutes, 3.05, and 3.03, respectively. Whereas travel and hospitality, information technology (IT), and financial services industries have a high ACD—3.78 minutes, 3.48 minutes, and 3.47 minutes respectively.
Live Agent Handling
What percentage of calls will be handled by live agents?
Understanding AI vs. Live Agent call distribution:
Industry benchmarks show AI voice assistants effectively handle 50-70% of routine calls. Simple requests like scheduling, order tracking, and account updates achieve 60-70% AI resolution rates. Complex scenarios requiring empathy or sensitive handling (complaints, disputes, urgent matters) perform better with live agents. Most businesses optimise with 60-80% AI for standard inquiries and 20-40% live agents for complex interactions, though current best practice centres around 50-60% AI automation.
- • 24/7/365 Coverage
- • AI + Live Agent Hybrid
- • Instant Message Delivery
- • CRM Integration
- • Multilingual Support
Your Potential Savings vs Moneypenny
See how much you can save with Norango AI's hybrid approach
Key Performance Indicators
Your Norango AI efficiency metrics
All Norango AI Plans Comparison
Compare costs across all available hybrid plans
Pricing based on official Norango AI and Moneypenny rates.
Visit Norango.ai for more details.
Monthly Call Volume
How many calls do you receive each month?
Average Call Duration
How long is your average call?
Comparing call durations across industries:
The average duration for inbound contact centres across industries is about 4 minutes. Industries like healthcare, consumer services, and manufacturing tend to have shorter call times, at 2.48 minutes, 3.05, and 3.03, respectively. Whereas travel and hospitality, information technology (IT), and financial services industries have a high ACD—3.78 minutes, 3.48 minutes, and 3.47 minutes respectively.
Live Agent Handling
What percentage of calls will be handled by live agents?
Understanding AI vs. Live Agent call distribution:
Industry benchmarks show AI voice assistants effectively handle 50-70% of routine calls. Simple requests like scheduling, order tracking, and account updates achieve 60-70% AI resolution rates. Complex scenarios requiring empathy or sensitive handling (complaints, disputes, urgent matters) perform better with live agents. Most businesses optimise with 60-80% AI for standard inquiries and 20-40% live agents for complex interactions, though current best practice centres around 50-60% AI automation.
- • 24/7/365 Coverage
- • AI + Live Agent Hybrid
- • Instant Message Delivery
- • CRM Integration
- • Multilingual Support
Your Potential Savings vs Moneypenny
See how much you can save with Norango AI's hybrid approach
Key Performance Indicators
Your Norango AI efficiency metrics
All Norango AI Plans Comparison
Compare costs across all available hybrid plans
Pricing based on official Norango AI and Moneypenny rates.
Visit Norango.ai for more details.
NO CREDIT CARD REQUIRED
Free 30-Day Evaluation on Hybrid Services Try before you buy!
Discovery & Strategic Planning
We learn how your calls flow, what your key goals are, and which calls are best suited to AI or live reception. This ensures the trial is perfectly aligned with your business objectives.
Setup & Integration
Our team configures your AI receptionist, connects calendars/CRMs, and trains live agents with your scripts, so every call is handled professionally from day one.
Review & Recommendation
At the end of 30 days, we provide a detailed report on call volumes, AI vs human handling, and projected costs—so you know exactly which plan fits and what savings to expect.
Your free trial includes 200 minutes of AI call handling and 100 minutes of live receptionist time—enough to fully test both sides of our hybrid service.
