The UK’s first hybrid AI and live receptionist service
Hybrid AI & Live Receptionist Service
AI efficiency. Human intelligence.
Connected around your business.
Jessica answers, gathers the details and handles routine enquiries. When a caller needs a person, our articulate UK receptionists take over with the conversation in context.
Professional call answering, 24/7 coverage and integrated business information—designed to reduce handling costs while keeping personal service at the heart of every conversation.
24/7 coverage · UK live receptionists · 85+ integrations · Developed in-house
Connected by design
Built from the ground up for hybrid reception.
Your callers want help. Your business needs accurate information, sensible costs and a service you can depend on.
Norango brings those needs together. Jessica, our AI receptionist, works alongside our live receptionists within a connected reception system. She gathers information, follows your instructions and handles the enquiries you have trained her to manage. Our people step in when the conversation needs their experience, judgement or authority.
More than three years of development and substantial investment have gone into connecting the AI, the receptionist workspace and the systems behind them.
The result is a service we are proud of: technically sophisticated, personally delivered and built around what happens during a real call.
A welcome, even when calls arrive together
Your callers need a conversation, not a queue.
When several people call together, Jessica can handle separate conversations in parallel, within your agreed capacity. Callers can explain what they need while the service gathers information and uses the relevant connected systems.
Straightforward enquiries can be handled or sent as messages. When human help is needed, our live receptionists receive the handover context.
Initial AI answer target: within three seconds. Capacity is configured around your requirements. A later handover to a live receptionist may involve waiting.
Less waiting. Less repetition. Better conversations.
From Jessica to your live team
A handover with the information already there.
A transferred call is more useful when the receptionist understands why it has arrived.
Jessica captures the caller’s enquiry and prepares the handover. The live receptionist can see the summary and transcript, helping them pick up the conversation with relevant details already available.
The enquiry, captured.
Who is calling, what they need and the important details gathered so far.
The conversation, available.
A summary and transcript to support the next part of the call.
The next step, handled.
A live receptionist can clarify the request, follow your instructions and provide the human help required.
Less unnecessary repetition. Better use of receptionist time. A more informed conversation.
See How Hybrid Reception Works ↗AI efficiency. Human value.
Lower call handling costs. Keep the human service.
You do not need to pay a live receptionist to handle every routine part of every call.
Jessica can gather the initial information and deal with straightforward enquiries. When a person is needed, our live receptionists take over—allowing you to concentrate human handling time where it adds value.
A three-minute call. A clear cost comparison.
In our illustrated example, Jessica handles the first two minutes at 45p per minute. A Norango live receptionist handles the final minute at £1.50.
Norango Hybrid: £2.40
The same three minutes with a market leader’s live-only service at £2 per minute:
Market leader live: £6.00
£3.60 saved. A 60% reduction in usage cost on this example call.
Both examples last three minutes. The difference comes from how the call is handled and the applicable minute rates.
Most calls just need a message.
For many callers, all that’s needed is to leave their details and ask someone to call back. Jessica takes their name, confirms their callback number and captures the reason for calling, then sends you a clear summary—without a live handover.
Explore Your Potential Savings ↗View Plans & Pricing ↗Make the assumptions yours
Compare monthly handling costs.
This estimate includes the Norango monthly subscription and its AI-minute allowance. Enter your comparison service’s subscription, rate and included minutes for a like-for-like estimate.
Set your assumptions.
Adjust the figures to see your estimate update.
Your monthly comparison
See how the costs compare.
Premier Hybrid: 200 AI minutes included; additional AI £0.45/min; live £1.50/min.
- AI usage / additional AI
- 200 / 0 min
- Live usage
- 100 min
- Norango subscription
- £189.95
- Additional AI + live usage
- £150.00
- Norango monthly estimate
- £339.95
- Comparison estimate
- £600.00
Norango costs less by £260.05
43.3% lower than the configured comparison estimate.
The comparison subscription is set to £0: that side currently compares usage only. Enter the actual subscription before assessing total bill savings. Same total handling minutes on both sides. Unused AI allowance is not applied to live handling. Excludes VAT, setup, integrations, optional extras and any queue or overlap charges. Actual billing depends on your agreed terms.
View plans and full pricing →The right help for each enquiry
Save receptionist time for the conversations that need it.
Some callers need a straightforward answer. Others need reassurance, a careful explanation or someone authorised to make the next decision.
Hybrid reception gives you a way to handle both.
Routine questions, handled consistently.
Jessica works from your agreed information and instructions.
Human judgement, available when needed.
Our live receptionists bring listening skills, experience and a personal response.
Clear boundaries, built into the service.
Decide what Jessica can handle, when a call should move to a person and which actions require specific authority.
Useful information, passed forward.
Support the next conversation with the details already gathered.
The aim is practical: reduce avoidable work while giving callers the level of help their enquiry requires.
Your business information, connected
Your receptionist should work with your systems.
Over 85 CRM and business application integrations.
The information needed to help a caller often sits inside your business software.
Norango connects reception with that information through our own plugins and tailored integrations. Depending on your setup, this can bring booking details, property guidance, customer records and workflow information into the call handling process.
Our focus goes beyond familiar CRM platforms. We also connect with the specialist applications businesses use to deliver their services.
Holiday accommodation: Guesty and GuestWisely.
Property and maintenance: Fixflo and Reapit.
Trades and field service: Jobber, Commusoft and BigChange.
Legal and professional services: Clio, LEAP and Karbon.
CRM and workflows: HubSpot, Salesforce and monday.com.
Bookings and hospitality: Google Calendar, Calendly and ResDiary.
Developed by our team. Configured for your business.
Our in-house technical team develops and maintains the Norango systems that connect your reception service. We assess the information and actions you need, agree the permissions and configure the workflow.
You have one team to discuss the service, the integration and the way they work together.
Features, permissions and charges depend on the application and agreed integration.
Explore Our Integrations ↗Discuss Your Systems ↗Holiday accommodation
One Guesty integration. A connected guest experience.
A guest may be asking about parking, arrival arrangements or an existing reservation. Helpful answers depend on finding the relevant information.
Our Guesty integration supports Jessica’s configured guest-handling workflow and presents booking and property information within the live receptionist workspace.
When a call moves from AI to a person, the receptionist has the handover context and can consult the relevant information.
Jessica prepares.
Find the booking, gather details and answer agreed routine questions.
The live receptionist continues.
Review the context, consult property guidance and handle requests within the agreed permissions.
Your instructions govern both.
Keep restricted actions under human control and define how different enquiries should be handled.
Shared information. Clear responsibilities. A reception service connected to the operation behind it.
Talk to Us About Guesty Integration ↗An authorised handover
The checks are complete. The right person takes over.
A guest calls for the property access code.
Jessica finds the booking and completes the agreed checks. The telephone number, booking number and booking reference match. But the client’s policy allows only an authorised live receptionist to release access codes.
So Jessica hands over.
The receptionist receives the request and completed-check information, ready to follow the authorised process.
This is what a connected hybrid service makes possible: AI handles the preparation, while a person retains responsibility for the restricted action.
Illustrative guest-support workflow. Checks and permissions are configured for each client.
Your calls. Your choice.
Choose how your calls are answered.
AI First
Jessica answers first, handles agreed enquiries and gathers the details. Calls move to our live receptionists when human help is required.
Live Only
Our live receptionists answer your calls and follow your business instructions.
Live First
Our live receptionists answer first, with overflow to Jessica after your agreed interval.
Your service can be configured around business hours and out-of-hours requirements, subject to your plan and agreed coverage.
Find the Right Setup for Your Business ↗Around the clock
Your business day ends. Your reception cover continues.
Enquiries do not always arrive during office hours.
Norango provides 24/7 call answering coverage, with AI and live handling arranged around your chosen service, opening hours and escalation instructions.
Capture an evening enquiry. Handle a weekend guest question. Route an urgent request according to your agreed process.
Give callers a professional response while keeping control of what happens next.
Discuss Your Coverage ↗Developed in-house
Our technology. Our people. One accountable team.
Norango’s hybrid reception system is developed in-house. Our AI configuration, integration development and live reception service are delivered by our own team.
We have invested more than three years in bringing those elements together: how calls are answered, what information is gathered, what the receptionist sees and how the next action is handled.
That means the people developing the system can work directly with the people using it to answer calls.
It also means you have a team that understands both sides of the service—the technology that supports the conversation and the people responsible for continuing it.
We believe this is what an exceptional hybrid receptionist service should be: capable, connected and carefully managed.
A little more clarity
Your questions about hybrid reception.
What is a hybrid AI and live receptionist service?
It combines AI call answering with live receptionists. Jessica handles agreed enquiries and gathers information; our live team takes over when a caller needs human help. Norango connects the handover with a summary, transcript and relevant integrated information.
Is blended call answering the same as hybrid reception?
“Blended” or “mixed” call answering can describe a service combining AI and people. The important questions are who answers, when a handover happens and what information is available to the person receiving the call.
Can I use AI without losing access to real receptionists?
Yes. Norango Hybrid gives you AI handling alongside live receptionist support, according to your chosen plan and call strategy.
Will callers have to explain everything again?
Our handover gives the live receptionist a summary and transcript of the AI conversation. This helps reduce unnecessary repetition, although a receptionist may still need to clarify details or complete further checks.
Can hybrid reception reduce my call answering costs?
It can reduce usage costs when lower-cost AI handling replaces part of the live receptionist time. Your total cost depends on the plan, included allowances, call lengths and proportion of calls requiring live support.
Can you connect to our industry software?
Norango offers over 85 CRM and business application integrations, including specialist property, accommodation, trades and professional-service systems. Our team can assess the workflow and confirm the available features.
Can we control what the AI is allowed to do?
Yes. We agree the handling instructions, escalation routes and permitted actions. Requests requiring human judgement or authority can be passed to a live receptionist.
Is the service available 24/7?
Norango offers 24/7 call answering coverage. The mix of AI and live handling is configured around your plan, business hours and agreed requirements.
Who develops and manages the service?
Our own in-house team develops the Norango systems, configures the AI, builds integrations and delivers the live reception service.
AI efficiency. Human intelligence.
Put hybrid reception to work for your business.
Give routine enquiries to Jessica. Give complex conversations to capable people. Connect both with the information they need.
Discover how Norango can support your callers, reduce handling costs and give your team more time.
One joined-up service.