Virtual Receptionist Services for Legal and Accountancy Firms
Live & Personalised
First impressions count in the legal and financial world. A missed or mishandled call can mean losing a client to a competitor. At Norango.ai, our highly trained live receptionists act as the professional front desk for solicitors, barristers, accountants, and bookkeepers. Every call is answered promptly by a native English speaker who understands discretion, accuracy, and the nuances of professional communication. Behind the scenes, our AI works in harmony with the live team, taking on tasks such as logging routine enquiries, updating CRMs, and handling after-hours calls—so your practice benefits from the best of both worlds.
Why First Impressions Matter in Law and Finance
A potential client contacting a solicitor about family law needs reassurance that their call is handled with sensitivity; a business owner looking for an accountant expects clear guidance on next steps. Norango’s live receptionists provide that human connection, with tailored greetings and intelligent call handling, while AI ensures no enquiry slips through the cracks. This hybrid approach means your team can remain focused on casework, compliance, and client meetings, without worrying about missed opportunities.
Live Reception with AI Support – The Best of Both Worlds
Our live receptionists are trained to represent your firm with professionalism, empathy, and precision. They handle conversations as if they were part of your in-house team, while AI quietly supports them by scheduling consultations, capturing routine details, and escalating urgent matters. The result is a smooth, reliable service that combines the warmth of human contact with the efficiency of technology.
Where AI really shines is in handling high call volumes. For example, when your practice advertises “no win, no fee” legal services and receives hundreds of enquiries in a short period, AI instantly answers and qualifies those calls, gathers key case details, and ensures no lead is left waiting. The live receptionist team then focuses on the most valuable or sensitive enquiries, giving every prospect the right balance of human reassurance and fast response.
Professional Call Handling for Solicitors and Law Firms
For law firms, client trust begins at the very first call. Our receptionists qualify new enquiries by capturing key case details and filtering urgent matters from routine ones. Whether the caller needs employment advice, conveyancing support, or criminal defence, they are greeted by a professional who understands tone and discretion. AI then assists by recording accurate notes, updating case files, and generating secure transcripts, ensuring every detail is captured for your team.
During advertising campaigns, such as those promoting personal injury claims or “no win, no fee” services, our AI can manage the surge in enquiries by answering multiple calls at once. It collects initial case information consistently, so your legal team receives clean, structured leads that are ready to review—without overwhelming your reception desk.
Beyond intake, the AI also plays a valuable role in re-engaging with old leads. If a prospect called months ago but never booked a consultation, the system can automatically follow up with a polite call, SMS, or email to check whether they still require legal support. This ensures your firm maximises every marketing pound spent, revives opportunities that might otherwise be lost, and keeps your pipeline consistently active
Reliable Front Desk for Bookkeepers and Compliance Firms
Norango.ai isn’t just more affordable — it’s more productive in every measurable way.
For bookkeepers and compliance specialists, year-end and audit periods bring heavy workloads. Norango receptionists step in as your dependable front desk, confirming deadlines, logging routine requests, and offering clients a consistent point of contact. AI strengthens this service by automating reminders, organising check-in calls, and maintaining accurate records, so no detail is overlooked. Together, live and AI create a seamless extension of your practice.
How Norango.ai Works for Your Practice
Norango.ai gives your practice more than just call coverage—it provides a complete client experience.
- Every call is answered by a real professional who represents your firm with accuracy and warmth
- AI provides background efficiency, ensuring systems are updated and no lead is lost
- High-volume campaigns, including “no win, no fee” adverts, are supported with instant scalability
- Clients receive immediate, courteous attention—24/7 if required—projecting the image of a reliable, established firm
- Your team gains valuable time back, focusing on casework and client delivery instead of constant interruptions
With Norango.ai, you enhance service, protect your reputation, and grow your practice—without the cost and limitations of hiring in-house staff.
Switch to Norango.ai and save up to 50% on answering costs!
Try us free for 30 days (worth £189.95). Discreetly divert your calls, invisible to callers, and compare us side by side with your current provider.
✅ 100 Live Receptionist minutes + 100 AI Voice minutes included
✅ Keep your number — we handle setup
✅ Cancel anytime, no risk
After 30 days, we show your real savings. You decide.
Nothing to lose - everything to gain.
Your Questions About Switching to Norango.ai, Answered
Thinking of moving from another answering service? This FAQ explains how Norango.ai compares to traditional providers, what makes our hybrid model unique, and how we make switching seamless.
Live receptionists provide a human connection at the very first point of contact. They greet callers with professionalism, capture sensitive case details discreetly, and make potential clients feel reassured—essential in areas like family law, employment disputes, or personal injury claims. .
AI instantly scales to handle high call volumes, answering multiple enquiries simultaneously, collecting case details, and ensuring every lead is logged. This prevents your team from being overwhelmed while keeping your receptionists free to focus on the most important or complex cases.
Yes. Our AI can re-engage with previous callers who didn’t proceed with a consultation. It can send polite reminders, follow-up calls, or messages to check if they still need support, helping your firm revive valuable opportunities without additional workload.
Receptionists confidently handle calls about VAT, payroll, tax returns, and company filings, while AI manages diary scheduling, reminders, and record-keeping. This combination ensures every client gets timely attention, and your team has more time to focus on delivering advisory services.
Yes. Calls can be answered 24/7. During evenings, weekends, or busy court schedules, AI provides consistent coverage, and urgent matters can still be escalated. Your clients will never be left waiting for a response.
Hybrid AI Receptionist Plans – Honest Pricing (from £99.95/month), No Missed Calls
At Norango.ai, we believe great service starts with honest, transparent pricing – no hidden fees, no nasty surprises. Our Hybrid AI Receptionist Service combines the efficiency of 24/7 AI call handling with the reassurance of highly trained UK-based live agents who step in whenever needed, ensuring every call is answered within seconds. Unlike other providers who hide their real costs or make you jump through hoops to get a quote, we show you exactly what’s included in every plan from the start. Whether you choose AI First for maximum efficiency and lower running costs, or Live First for a personal, culturally aware touch, you’ll always know exactly what you’re getting – fast, professional call handling that fits your priorities and your budget.
" Norango take all our out of hours and over spill calls, as well as supporting our lone worker system for our staff deployed on remote sites. They have been supporting us for many years now and I can that they have always been professional and polite to our customers and staff, no matter what time of day or night the call comes in. An excellent service provider. "
" We've used Norango for 5 years and are very happy. The team is responsive, professional, and always go the extra mile to help us deliver great service. Highly recommend for any business needing reliable call handling. "
" Great service. Professionalism by all operators that handle our calls. Norango are also pro-active by contacting me with regards to holidays such as Christmas. They got in touch to ask what our hours are and when they would be taking over the call handling for the festive period. Good value for money means that staff never miss a call when our office isn’t open. I highly recommend "
" Norango ensure all our calls are answered professionally and personally and give immediate feedback for us to be able to act upon. The company acts as a permanent helpline, and is in effect a firstline responder, filtering queries to enable us to ensure we can direct them to the right team member. This is the most efficient approach for us and our stakeholders. "
" We have been using Norango for over 11 years now and the support has always been great. Easy to work with, always available and prompt to respond to any queries. Dependable, reliable and always helpful, friendly staff. "
