AI Receptionists & 24/7 Call Answering for UK Law & Accountancy Firms
Never miss another call. Never lose another client.
Norango.ai provides a professional AI receptionist and legal call answering service built specifically for UK law firms and accountancy practices. Our intelligent virtual receptionists handle inbound calls, qualify enquiries, book consultations, and route callers to the right person — all 24 hours a day, 365 days a year.
Backed by optional UK-based contact centre support, Norango.ai ensures every client call is answered promptly, confidentially, and in a way that reflects the standards of a regulated professional practice — without the overhead of in-house reception staff.
A Smarter Receptionist Solution for Law Firms & Accountants
AI receptionist services are reshaping how UK law firms and accountancy practices manage incoming calls, client enquiries, and consultation requests. For busy solicitors, legal practices, and accountants, availability and responsiveness are critical — yet calls are often missed during meetings, court time, tax deadlines, or peak trading periods.
Norango.ai provides a professional AI receptionist and call answering service for law firms and accountants, ensuring every call is answered promptly, confidentially, and in a manner that reflects your firm’s standards — without the ongoing cost of hiring a full-time receptionist or internal call handler.
Tailored AI Call Answering for Your Practice
Norango.ai’s AI virtual receptionist for legal and accountancy firms answers calls 24/7, captures accurate client messages, books consultations, and routes enquiries to the appropriate partner, fee earner, or department. Each AI receptionist system is tailored to your firm, aligning with your services, tone of voice, and client expectations to deliver a consistent, professional caller experience.
This outsourced receptionist solution for solicitors and accountants allows your team to remain focused on casework, compliance, and client delivery — confident that no important call, enquiry, or potential new matter is missed.
Built for Legal & Accountancy Environments
Designed specifically for regulated professional services, Norango.ai delivers a secure and reliable virtual receptionist service for law firms and accountants. By combining advanced AI call handling with optional UK-based human reception support, we help practices improve client care, increase enquiry capture, and handle high call volumes efficiently — including during campaigns, seasonal peaks, or staff absences.
The result is a modern, cost-effective law firm and accountancy call answering service that protects your reputation, enhances responsiveness, and ensures every caller receives a professional first impression.
Get a Tailored Instant Quote Prices
A Modern Reception Solution for Busy Legal & Accountancy Practices
Client expectations have changed. Today’s legal and accountancy clients expect calls to be answered quickly, information to be clear, and follow-ups to be reliable. Norango.ai helps law firms and accountancy practices meet those expectations by providing a modern AI receptionist service that ensures every call is handled efficiently, whether it comes in during office hours or well outside them.
More than just call answering, Norango.ai supports the day-to-day operations of professional practices by managing enquiries, recording detailed messages, booking consultations, and providing clear routing for new and existing clients. The result is a smoother front-of-house experience, fewer interruptions for your team, and a more organised, responsive practice overall
High-Volume Campaign Call Handling for Legal Advertising
Legal advertising campaigns built around Conditional Fee Agreement (CFA) cases — often marketed to the public as “no win no fee” — can generate sudden spikes in inbound calls from TV, radio, and other broadcast media. Norango.ai provides a reliable AI telephone responder service that ensures every advertising-driven call is answered instantly, professionally, and without delay, helping law firms capture enquiries at the moment interest is highest.
Our AI receptionists are designed to support CFA and “no win no fee” campaigns by gathering key enquiry details, qualifying callers, and routing potential cases efficiently. Whether your campaign runs during daytime television, evening radio, or weekend broadcasts, Norango.ai ensures no calls are missed, internal teams remain protected from overload, and every potential client receives a clear, structured first response.
One Norango AI Receptionist
Gives you unmatchable performance
3K +
Calls per day
0%
Missed Calls
2
Seconds Wait Time
Complete caller satisfaction: No queues, no hold music, no wasted time just immediate response, 24 hours a day, 365 days a year.
Professional Call Handling for Solicitors and Law Firms
For law firms, client trust begins at the very first call. Our AI receptionist answers every enquiry instantly, professionally, and with the discretion legal matters demand. From employment disputes and conveyancing questions to criminal defence or personal injury claims, the AI intelligently qualifies callers by asking the right questions, identifying urgency, and capturing all essential case details from the outset.
Every conversation is accurately recorded and transcribed, with structured notes automatically created and securely stored. This means your legal team receives clear, consistent case summaries without relying on handwritten notes or missed details—saving time and improving accuracy from day one.
During advertising campaigns, such as “no win, no fee” or accident-claim promotions, inquiry volumes can spike dramatically. Our AI handles multiple calls simultaneously without queues or missed opportunities, gathering uniform intake information across every call. The result is clean, well-organised leads delivered directly to your team, ready for assessment and follow-up.
Beyond first contact, the AI continues working for your firm by re-engaging dormant leads. If a previous enquiry never converted into a consultation, the system can automatically follow up with a professional call, SMS, or email—checking whether legal Support is still needed. This ensures no opportunity is wasted, marketing spend delivers maximum return, and your case pipeline remains active without adding pressure to your staff.
How Norango.ai Works for Your Practice
Norango.ai delivers far more than basic call answering—it provides a fully AI-driven client intake and communication system designed specifically for modern law firms.
Every call is answered instantly by an intelligent AI receptionist trained to communicate professionally, respectfully, and with the discretion legal clients expect. The AI understands different legal enquiry types, asks the right qualifying questions, and captures all essential case details accurately from the very first interaction.
Behind every conversation, Norango.ai automatically records, transcribes, and structures client information, ensuring no enquiry is missed and no detail is lost. Case notes are created consistently and securely, ready for your legal team to review without manual data entry.
During high-volume campaigns—such as “no win, no fee” or personal injury advertising—the AI scales effortlessly, handling multiple calls simultaneously without queues, missed calls, or added staffing costs. Every enquiry is processed to the same high standard, even during demand spikes.
Clients receive immediate, courteous attention around the clock if required, reinforcing the image of a reliable, professional, and established practice. Meanwhile, your team is freed from constant interruptions and can focus on casework, client advocacy, and billable activity.
With Norango.ai, your practice delivers a superior client experience, protects its reputation, and scales efficiently—without the cost, complexity, or limitations of hiring in-house staff.
“We use Norango.ai to handle inbound calls generated by our Conditional Fee Agreement advertising campaigns. The system has significantly improved our response times, particularly for TV and radio enquiries coming in outside normal office hours. Calls are answered promptly, the right information is captured, and genuinely viable enquiries are passed to our team without disruption. It has allowed us to maximise the value of our ‘no win no fee’ marketing while maintaining a professional first point of contact for prospective clients.”
We are Proud to be Trusted by these Fine Brands
Make the Switch to Norango.ai and Cut Your Call Handling Costs by Thousands
Many UK law firms are paying a premium for traditional telephone answering services without realising how expensive they become at scale. If your firm handles around 500 inbound calls per month, at an average of 3 minutes per call, that’s 1,500 minutes of call handling — a very typical volume for legal practices running Conditional Fee Agreement (“no win no fee”) campaigns.
With Norango.ai, 1,500 minutes are covered under our Signature plan at £599.95 per month, including full CRM integration, call transcripts, recordings, analytics, and 24/7 AI reception coverage. There are no per-call staffing costs and no penalty for call spikes driven by TV or radio advertising.
Compare that to a traditional answering service charging £1.70 per minute.
At 1,500 minutes, that comes to £2,550 per month.
That’s a saving of £1,905 every single month.
And the difference isn’t just cost. Norango.ai answers calls instantly, never puts callers on hold, scales automatically during campaign peaks, and captures structured data that feeds directly into your CRM — something traditional services simply weren’t built to do.
To remove all risk, we offer a 30-day free trial. You can run Norango.ai alongside your existing provider, track performance call by call, and see the savings in real time before making any decision.
Stop overpaying for call handling.
Try Norango.ai free and prove the savings for yourself.
Your Questions About Switching to Norango.ai, Answered
Thinking of moving from another answering service? This FAQ explains how Norango.ai compares to traditional providers, what makes our hybrid model unique, and how we make switching seamless.
Live receptionists provide a human connection at the very first point of contact. They greet callers with professionalism, capture sensitive case details discreetly, and make potential clients feel reassured—essential in areas like family law, employment disputes, or personal injury claims. .
AI instantly scales to handle high call volumes, answering multiple enquiries simultaneously, collecting case details, and ensuring every lead is logged. This prevents your team from being overwhelmed while keeping your receptionists free to focus on the most important or complex cases.
Yes. Our AI can re-engage with previous callers who didn’t proceed with a consultation. It can send polite reminders, follow-up calls, or messages to check if they still need support, helping your firm revive valuable opportunities without additional workload.
Receptionists confidently handle calls about VAT, payroll, tax returns, and company filings, while AI manages diary scheduling, reminders, and record-keeping. This combination ensures every client gets timely attention, and your team has more time to focus on delivering advisory services.
Yes. Calls can be answered 24/7. During evenings, weekends, or busy court schedules, AI provides consistent coverage, and urgent matters can still be escalated. Your clients will never be left waiting for a response.
Hybrid AI Receptionist Plans – Honest Pricing (from £69.95/month), No Missed Calls
At Norango.ai, we believe great service starts with honest, transparent pricing – no hidden fees, no nasty surprises. Our Hybrid AI Receptionist Service combines the efficiency of 24/7 AI call handling with the reassurance of highly trained UK-based live agents who step in whenever needed, ensuring every call is answered within seconds. Unlike other providers who hide their real costs or make you jump through hoops to get a quote, we show you exactly what’s included in every plan from the start. Whether you choose AI First for maximum efficiency and lower running costs, or Live First for a personal, culturally aware touch, you’ll always know exactly what you’re getting – fast, professional call handling that fits your priorities and your budget.
