Mission-Critical Call-Outs, Handled with Precision. 24/7.
Our UK-based live experts, powered by intelligent automation, manage your out-of-hours emergencies, dispatch engineers, and protect your SLAs—365 days a year.
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Trusted by IT, Engineering, and Facilities Management leaders across the UK.
It’s 3 AM. A Critical System Is Down. Who’s Answering the Call?
For your business, an out-of-hours call isn’t a lead—it’s an emergency. A server has failed, a boiler has burst, or a security alarm has been triggered. Every second of delay risks violating your SLAs, damaging client trust, and escalating costs.
Leaving this to a standard answering service or a tired on-call engineer is a gamble. You need a dedicated team that understands the stakes, follows complex procedures flawlessly, and acts with immediate precision. When your reputation is on the line, you can't afford a single point of failure.
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Your On-Call Engineers, Supported by a 24/7 Command Centre.
Norango provides more than just an answering service; we provide a dedicated, 24/7 extension of your own support function. Our live UK-based experts act as your first line of defence, trained to understand the urgency and technical nature of your calls.
Our powerful escalation engine, powered by AI, ensures every call is handled exactly to your protocol:
•Intelligent Triage: We gather critical details and categorise the incident based on your custom rules (e.g., P1, P2, P3).
•Flawless Escalation: We identify the correct on-call engineer from your rota, and follow your multi-step contact procedures until the alert is acknowledged.
•Accurate Incident Logging: Every action is time-stamped and logged, creating a complete audit trail for reporting and compliance.
This gives your engineering team the support they need to focus on the problem, not the process, while giving you the confidence that your SLAs are protected.
How Our Escalation Engine Works
Our UK-based live experts, powered by intelligent automation, manage your out-of-hours emergencies, dispatch engineers, and protect your SLAs—365 days a year.
Step 1: Triage & Log
Our expert answers in your name, gathers critical details, and logs the incident according to your pre-defined protocol.
Step 2: Escalate & Dispatch
We instantly identify the correct on-call engineer, follow your escalation path, and dispatch them with all necessary information.
Step 3: Report & Audit
You receive real-time alerts and a complete, time-stamped audit trail for every incident, ensuring full visibility and compliance.
The Trusted Partner
for Mission-Critical Operations
IT & Managed Service Providers (MSPs):
Providing 24/7 first-line support and P1 incident escalation for server, network, and software emergencies
Healthcare Technology:
Handling critical alerts from medical equipment and ensuring clinical support teams are notified instantly.
Engineering & Construction:
Coordinating out-of-hours responses for equipment failure, site emergencies, and urgent client needs.
Facilities & Property Management:
Managing urgent tenant issues, security alerts, and critical maintenance dispatch.
Utilities & Energy:
Managing outage reports and dispatching engineers to critical infrastructure sites.
Vacation Rental & Airbnb Management:
Handling guest emergencies, lockouts, property issues, and urgent maintenance requests around the clock.
Client Testimonial: Reassurance & Trust.
" From my very first contact with their team, I was met with professionalism, empathy, and genuine care. They took the time to truly understand my concerns, responded with impressive speed, and provided clear, thoughtful direction every step of the way. What stood out most was their commitment to delivering solutions tailored specifically to my needs — not just quick fixes. Their expertise, patience, and consistency transformed what began as a stressful situation into one filled with reassurance and trust. "
We are Proud to be Trusted by these Fine Brands
Protect Your SLAs, Your Engineers, and Your Reputation
Feature | Your Advantage |
Custom Escalation Paths | Ensure the right engineer is dispatched, every time, based on your on-call rota and incident severity. |
AI-Powered Triage | Guarantee consistent and accurate information gathering, even for the most complex issues. |
Real-Time Audit Trails | Gain complete visibility for compliance, reporting, and performance analysis. |
UK-Based Technical Experts | Build caller confidence with a team that understands technical language and the urgency of the situation. |
Reduced Engineer Burnout | Shield your valuable technical staff from non-urgent calls and unnecessary alerts. |
Guaranteed SLA Protection | Relax knowing your response times are being met, day or night, without fail. |
Mission-Critical FAQs
Here are some common questions about our service.
Our system is designed for complexity. We integrate directly with your scheduling software (or a simple shared calendar) to ensure we always contact the right person based on the time of day, incident type, and your custom rota.
Our escalation protocol is multi-layered. If the primary contact is unavailable, the system automatically proceeds to the next person or group in the chain, following your pre-defined rules until the alert is acknowledged. This ensures no incident is ever missed.
Yes. We can create tickets directly in most major platforms (e.g., ServiceNow, ConnectWise, Autotask) to ensure a seamless workflow and a single source of truth for all incidents.
We are fully GDPR compliant and operate with the highest levels of data security. All call recordings, messages, and incident data are encrypted and stored securely in the UK.
Our onboarding team works with you to map out your escalation procedures, build your call scripts, and integrate with your systems. We typically have new clients fully operational within 48 hours.
Stop Gambling with Your Out-of-Hours Support.
Missed calls cost businesses time, enquiries, and revenue. When teams are busy, unavailable, or outside normal working hours, incoming calls often go unanswered and opportunities are lost. Norango.ai provides a fully AI-powered receptionist that answers calls instantly, handles enquiries consistently, and ensures every caller receives a professional response — without adding staff or operational complexity.
To make it easy to get started, Norango.ai offers a 30-day free trial with no commitment. You can use the service in a real-world setting, hear how calls are handled, and see exactly how many enquiries are captured. There’s no demo and no pressure — just a simple way to experience the benefits of an AI receptionist before making a decision.
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