A Virtual Reception Service That Answers Every Call,Without the Overhead
Professional virtual reception service powered by intelligent AI and UK-based expertise. Norango.ai gives you clear virtual receptionist pricing, flexible plans, and the freedom to scale without contracts, hidden costs, or staffing headaches. Whether you’re evaluating virtual receptionist cost, running a price comparison, or ready to buy, Norango.ai delivers a service that fits your business — and your budget.
What Is a Virtual Reception Service?
A virtual reception service gives your business a dedicated front-of-house presence without the cost or complexity of hiring in-house staff. Every incoming call is answered promptly in your business name, following your rules, your tone, and your priorities.
Norango’s Virtual Reception Service blends advanced AI call handling with experienced UK-based receptionists. Routine enquiries are handled instantly by AI, while complex, sensitive, or high-value calls are seamlessly transferred to trained humans. Your callers never feel passed around — they feel looked after.
This is not a basic message-taking service. It’s a fully managed reception layer that understands your business, recognises repeat callers, handles bookings, qualifies enquiries, updates your systems, and ensures no opportunity is missed.
Best for:
Businesses that want professional call handling, consistent customer experience, and full coverage — without employing a full-time receptionist.
How Our Virtual Reception Service Works
We design your reception around how your business actually operates.
Your calls are answered using a tailored greeting and intelligent call logic. AI handles common questions, appointment requests, and simple routing instantly. When a call requires judgement, reassurance, or decision-making, it is handed to a trained UK receptionist with full context.
Everything is logged automatically — calls, messages, bookings, outcomes — and delivered to you by email, CRM, or dashboard in real time. Coverage is continuous, so even when demand spikes, your callers are always answered.
Unlike traditional virtual reception providers, AI and humans work together — not in silos — ensuring speed, accuracy, and professionalism at every step.
Best for:
Growing companies, service-led businesses, and customer-focused teams that need reliability, scalability, and a polished first impression.
Ai - Live - Hybrid, you choose.
See Our Price Plans
Intelligent Scheduling Through Our Virtual Reception Service
Norango’s Virtual Reception Service removes the friction from managing appointments by handling your diary automatically and in real time. Incoming callers can check availability, secure a booking, and receive confirmation instantly — without waiting for callbacks or manual follow-ups.
The system connects directly to your existing scheduling platforms, keeping availability perfectly aligned and preventing clashes before they happen. Changes are handled just as smoothly. If a customer needs to move or cancel an appointment, the virtual receptionist updates your schedule immediately and issues revised confirmations without any intervention from your team.
By automating booking, changes, and notifications, our Virtual Reception Service dramatically reduces admin time while keeping your calendar accurate, current, and fully under control at all times.
Start a 30-Day Free Trial Worth £209.95
A Central Communications Hub for Your Entire Organisation
Norango’s Virtual Reception Service operates as a single, intelligent point of contact for your business — trusted by organisations that need absolute control over how inbound calls are handled, prioritised, and routed.
We act as the front door for journalists, internal staff, field engineers, partners, and sales teams, ensuring every caller is greeted professionally and handled according to your rules. Each call is identified, screened, and categorised in real time. Known contacts and VIP callers are recognised instantly and fast-tracked, while routine enquiries are handled efficiently without disrupting key personnel.
Calls can be patched through immediately, transferred to the correct department, or captured as detailed messages and delivered via email or SMS within seconds. For teams working remotely or in the field, this creates a reliable central hub that keeps communication flowing without missed calls, interruptions, or confusion.
Our reception logic adapts to your organisation’s structure — escalation paths, on-call rotas, priority lists, and out-of-hours rules are all built in. The result is a Virtual Reception Service that doesn’t just answer calls, but actively manages communication across your entire operation.
Ideal for:
Multi-department businesses, press-facing organisations, distributed teams, engineering and field service companies, and sales-driven organisations that require intelligent call screening, VIP handling, and flawless message delivery.
Virtual Reception Prices
What we can do for you.
Always-On Call Coverage
Your virtual receptionist is always on duty. Calls are answered immediately, without breaks, holidays, or downtime. Whether someone calls late at night, early morning, or on a public holiday, your business is available.
Every caller is greeted promptly, ensuring no enquiry is missed and no opportunity slips through.
Human-Like Conversation Handling
Using advanced conversational intelligence, the receptionist understands meaning, context, and intent. It can manage interruptions, follow natural speech, and respond appropriately without sounding scripted.
The result is a smooth, human-style conversation that feels professional and effortless for callers
Multilingual Call Handling
Support customers across borders with ease. The virtual receptionist can manage calls in over 30 languages and switch languages naturally during a conversation if required.
This allows you to serve international and multilingual audiences without adding complexity to your operations.
CRM & Calendar Connectivity
The service connects directly to your existing business tools, keeping calendars and customer records synchronised in real time. Appointments, messages, and caller details are updated automatically.
This removes manual admin work and ensures your data remains accurate and consistent.
Real-Time Transcripts & Insights
Every call is logged and transcribed, giving you full visibility into conversations and call activity. You can monitor volumes, review interactions, and identify recurring enquiries.
These insights help you refine call handling and improve overall service quality.
Smart Call Routing
Calls are assessed and directed based on purpose and priority. The receptionist can transfer callers to the right person or department, route them to voicemail, or capture messages for follow-up.
This ensures each enquiry reaches the correct destination quickly and efficiently.
Who Benefits from Virtual Reception?
Norango’s Virtual Reception service supports organisations of all sizes across the UK — from independent professionals to growing, multi-location businesses. It is especially well suited to:
Construction & Property Design
Supporting architects, developers, surveyors, and design professionals who need reliable call handling while focused on projects and site work. More Info
Trades & Home Service Workers
Ideal for plumbers, electricians, and trade professionals who are often hands-on and unavailable, but still need to capture urgent call-outs and quotation enquiries. More Info
Property Management & Estate Agencies
Designed for property teams managing viewings, tenant enquiries, and maintenance issues where fast, professional response is essential. More Info
Legal & Accountancy Services
Built for solicitors, accountants, and advisory firms that require call screening and consultation booking without disrupting chargeable work. More Info
Health, Medical & Wellness
Suitable for private clinics, dental practices, and salons that depend on smooth appointment scheduling and clear patient communication. More Info
How Much Does an Virtual Receptionist Cost?
Norango’s AI Reception service is available from £69.95 per month, including 60 AI call minutes, with no setup charges and no long-term commitment. Extra AI usage is billed at £0.50 per minute, and when live receptionist support is required, those minutes are charged at £1.20 per minute. All plans come with a UK business number, CRM connectivity, live call transcripts, and multilingual call handling.
When measured against the cost of employing a full-time receptionist — often £35,000–£40,000 annually once salary and overheads are included — an AI receptionist delivers over 95% cost savings, while offering continuous availability, no staff downtime, and the ability to scale instantly as call volumes change.
One Norango AI Receptionist
Gives you unmatchable performance
3K +
Calls per day
0%
Missed Calls
2
Seconds Wait Time
Complete caller satisfaction: No queues, no hold music, no wasted time just immediate response, 24 hours a day, 365 days a year.
Why Trust Norango?
With more than 15 years’ experience in professional call handling, Norango supports businesses across the UK and beyond with reliable, high-quality virtual reception services. Our UK-based team is known for clear communication, professionalism, and long-standing client relationships — ensuring every call reflects your business the right way.
We offer more than software. Norango delivers a fully managed virtual reception service, taking care of setup, configuration, and ongoing refinement. You don’t need technical knowledge or time-consuming onboarding — simply tell us how you want your calls handled, and we’ll take care of the rest.
Whether you prefer a virtual receptionist with live support when needed, a live-first service with overflow handling, or a tailored hybrid solution, you benefit from working with a partner that has been refining call handling for well over a decade. Looking for 24/7 live reception? We can support that too.
Client Testimonial
“Since switching to Norango’s virtual receptionist, our calls are handled consistently and efficiently, even outside office hours. Viewings, enquiries, and urgent messages are all dealt with properly, which has taken a huge amount of pressure off our team.”
— Managing Director, UK Property Services Firm
We are Proud to be Trusted by these Fine Brands
AI Receptionist UK: Your Questions Answered
Our virtual reception service starts from £69.95 per month, with no setup fees and no long-term contracts. Pricing is based on call usage, with clear per-minute rates once your included minutes are used.
Yes. Calls can be transferred to your team, a specific department, an on-call rota, or a live receptionist whenever required. Priority and VIP routing rules can also be applied.
Yes. Calls are handled using natural, conversational speech that feels professional and human. Most callers are unaware they are speaking to a virtual receptionist unless they are told.
The service supports 30+ languages, allowing you to handle international and multilingual callers without additional staff or systems.
Most virtual reception services can be live within 24–48 hours once call flows, greetings, and routing rules are confirmed.
Yes. You can keep your current number and forward or port it to the virtual reception service. Alternatively, a new UK number can be provided if needed.
If you go over your monthly allowance, additional minutes are simply billed at the agreed per-minute rate. There are no penalties or service interruptions.
There are no contracts. You can cancel anytime with no penalties or fees. We believe in earning your business every month, not locking you in. That said, most of our clients stay with us for years because the service pays for itself many times over.
The free trial allows you to experience the full virtual reception service with a usage allowance equivalent to £209.95, with no credit card required and no obligation to continue.
Yes. Appointments can be booked directly into your connected calendar system, with confirmations and updates handled automatically.
Ready to upgrade the way your calls are handled?
Discover how Norango’s Virtual Receptionist can support your business from day one. Start your £209.95 free trial today and experience professional call handling without missed calls — no credit card, no contracts, and no obligation.
