Michael Relf AI Receptionist vs. Human Receptionist: A 2025 UK Cost & Efficiency Showdown One of the most critical decisions a growing UK business will make is how to manage its front-line communication. For decades, the default choice was a human receptionist. But in 2025, powerful AI rec...
Michael Relf Are Your Closed Doors Costing You a Fortune? The Real Price of Missed Calls for UK Businesses For most UK businesses, the day ends at 5 PM. The lights go off, the doors are locked, and a stream of potential revenue is diverted directly to competitors. It’s a quiet, invisible drain on your busi...
Michael Relf Is Your Small Business Ready for the AI Revolution? Why an AI Call Centre is No Longer a Luxury, But a Necessity For UK small and medium-sized businesses (SMBs), the pressure is on. Rising inflation, higher wages, and evolving customer expectations are squeezing margins and making it harder than ever to compete ...
Michael Relf How Much Does a Virtual Answering Service Really Cost? [2025 UK Guide] When your business phone rings, it represents opportunity. Yet research shows that UK businesses miss an average of 30-40% of incoming calls during business hours, and nearly 100% outside operating ho...
Michael Relf The Secret to Slashing Call Answering Costs Without Sacrificing Quality In today's competitive business landscape, every penny counts. For many businesses, managing inbound calls is a significant operational expense. Traditionally, the choice has been between hiring in-ho...
Michael Relf Going Global Without Going Broke: How Norango.ai Delivers Worldwide Business Presence in over 50 countries. In today's interconnected world, businesses no longer compete locally—they compete globally. Whether you're a startup testing new markets, a growing enterprise expanding internationally, or an establi...
Michael Relf Multilingual AI Receptionists: How Global Businesses Handle Calls in 30+ Languages Global Communication Without Barriers In a world where your customers can come from anywhere, language shouldn’t be a barrier to business . Whether your callers speak English, Spanish, Portuguese, Fre...
Michael Relf The Rise of Hybrid Call Centers: Why Combining AI and Humans Delivers the Best Service Blending Technology and Humanity In today’s 24/7 business world, customers expect instant, accurate, and friendly responses—no matter when they call. Traditional live call centers can’t always keep up...
Michael Relf Transparency in Pricing: Why Norango AI's Cost Calculator Sets a New Standard for UK Call Handling Services In an industry where hidden fees and opaque pricing structures have become the norm, Norango AI is breaking the mould with something remarkably simple yet revolutionary: complete pricing transparency....
Michael Relf Norango AI: The UK’s First Hybrid AI/Live Call Centre Service Blending AI innovation with real people — a true hybrid revolution At Norango AI , we’re redefining what it means to deliver exceptional customer service. As the UK’s first hybrid AI and live call cen...
Michael Relf From Whispers to Words: The 70-Year Evolution of Speech-to-Text The dream of speaking to machines and having them understand our every word is a concept as old as science fiction itself. From the fantastical command "Open Sesame!" to the conversational computers o...
Michael Relf Beyond the Bot: How a Hybrid of Advanced AI and Human Expertise Creates the Ultimate Customer Experience In the race to modernise customer service, businesses are increasingly turning to artificial intelligence. The promise of 24/7 availability, instant responses, and operational efficiency is compelling...