Reinventing, Disrupting -Norango.ai the New Norm.
Norango.ai is tearing up the rulebook on call handling. Just as Uber reshaped transport and Airbnb redefined accommodation, we’re replacing outdated answering services with intelligent, AI-powered receptionists that deliver faster, smarter, and more affordable conversations — 24/7, without scripts, overheads, or hold music.
About Norango.ai
Smarter Customer Service. Powered by AI Backed by Humans.
Norango.ai is the UK’s first fully hybrid AI contact centre — combining intelligent voice agents with real human support to deliver seamless, scalable customer service for modern businesses.
With over two decades of industry experience, we’ve reimagined what great service looks like in today’s world. Our AI agents never sleep, never miss a call, and handle routine tasks in real time — from booking appointments to answering FAQs and updating CRM records. When things get more complex, we escalate seamlessly to our expert UK-based team.
We work with salons, healthcare providers, insurers, estate agents, restaurants, and many more. Our fully managed service integrates directly with your apps and systems — so you don’t need to learn new software or change the way you work.
Our Story
Norango.ai is built on a legacy of leadership and innovation.
Back in 1997, our founder launched one of the UK’s first virtual receptionist services using computer telephony integration (CTI) and ISDN trunk lines — automating call handling at a time when most businesses were still taking handwritten messages.
By 2002, that pioneering business had won a spot in the Deloitte Fast 50, delivering complex contact centre solutions to global clients including Qatar Airways at Manchester and Heathrow, and supporting over 150 agents.
When the 2008 crash hit, it exposed the limitations of traditional models. In response, we pivoted — building a distributed, cloud-based operation using VoIP and a remote team of tele-secretaries. Once again, we led. Others followed.
Today, that same spirit drives Norango.ai — the UK’s first truly hybrid AI contact centre, where conversational voice agents and real humans work together to deliver fast, intelligent, first-contact customer service at scale.
We lead. Others follow. Always have, always will.
End-to-End 24/7 Customer Support
100% Managed For You
No tech headaches, no setup stress, and no ongoing maintenance worries. With Norango.ai, everything is handled by our expert team—from initial configuration and voice training to ongoing updates and performance monitoring. We don’t just give you the tools—we deliver the results. And if you ever need help or want to make changes, our friendly human support team is just a message away, ready to assist you in plain English. You focus on your business—we’ll take care of the rest.
Frequently Asked Questions About Norango.ai’s Story
Get quick answers about our history, values, and hybrid AI service. Learn how Norango.ai began, what makes us different, and how to get started.
Norango.ai grew from a UK contact centre founded by Mike Relf over a decade ago. We’ve evolved from live reception to a hybrid model that blends AI speed with human judgement.
You choose AI-First or Live-First, and switch anytime. Every call is answered in seconds, with seamless AI-to-human handovers for complex requests.
Yes. We process data under GDPR with EU/UK-appropriate safeguards, encrypted storage, role-based access, and clear retention policies. Ask for our Data Processing Addendum if needed.
We’re UK-led with global coverage and multilingual agents. Service runs 24/7, so customers can always reach you across time zones.
Onboarding is simple: share your call workflows, FAQs, and calendar/CRM details. We configure your agent and test transfers—then go live, usually within days.
" This is the best call centre I’ve ever used. They are extremely professional, accommodating and efficient. They listen to their clients needs and go the extra mile to make sure their service suits your requirements . The call centre staff are fantastic and polite. I would highly recommend using them for both price and service. "
" Norango take all our out of hours and over spill calls, as well as supporting our lone worker system for our staff deployed on remote sites. They have been supporting us for many years now and I can that they have always been professional and polite to our customers and staff, no matter what time of day or night the call comes in. An excellent service provider. "
" We've used Norango for 5 years and are very happy. The team is responsive, professional, and always go the extra mile to help us deliver great service. Highly recommend for any business needing reliable call handling. "
" Great service. Professionalism by all operators that handle our calls. Norango are also pro-active by contacting me with regards to holidays such as Christmas. They got in touch to ask what our hours are and when they would be taking over the call handling for the festive period. Good value for money means that staff never miss a call when our office isn’t open. I highly recommend "
" Norango ensure all our calls are answered professionally and personally and give immediate feedback for us to be able to act upon. The company acts as a permanent helpline, and is in effect a firstline responder, filtering queries to enable us to ensure we can direct them to the right team member. This is the most efficient approach for us and our stakeholders. "
" We have been using Norango for over 11 years now and the support has always been great. Easy to work with, always available and prompt to respond to any queries. Dependable, reliable and always helpful, friendly staff. "
Additional Service Options
Tailored solutions to match your needs and budget.
Integration to CRM
Seamlessly connect your AI receptionist to your CRM system. Improve lead tracking, follow-ups, and sales pipeline management — all automated and synced in real-time.
See Integrations- Full CRM connectivity
- Works with HubSpot, Salesforce, Pipedrive, Zoho & more
- Lead capture, contact updates, and activity logging
- Automated workflows and syncing
Custom API Integration
For businesses that need more than plug-and-play. Our enterprise-grade API integration service connects your AI receptionist with bespoke systems, platforms, or apps — with unlimited flexibility.
See Integrations- Full Platform-as-a-Service (PaaS) access
- Unlimited CRM/API integrations
- Access to all modules and advanced features
- Unlimited customization options
- 24/7 priority support from our technical team
Contact us
Got a question about Norango.ai? Whether you're curious about our AI receptionists, pricing plans, integrations, or how we can support your business — just drop us a message below. We're here to help.
Norango.ai hosts its technology across three locations — the UK, Germany, and Finland — ensuring built-in redundancy, reliable backups, and seamless service continuity.
Call
+44 203 011 1069 (24 hours) for further information.