We’ve Helped Businesses Grow — From One Desk to Hundreds
Many of our clients began as solo entrepreneurs. Today, some lead teams of hundreds — and Norango has been with them from the start. Our reliable call handling and AI-driven reception services give businesses the freedom to focus on growth while we take care of every caller.
About Norango.ai
Smarter Customer Service. Powered by AI Backed by Humans.
Norango.ai is the UK’s first fully hybrid AI contact centre — combining intelligent voice agents with real human support to deliver seamless, scalable customer service for modern businesses.
With over two decades of industry experience, we’ve reimagined what great service looks like in today’s world. Our AI agents never sleep, never miss a call, and handle routine tasks in real time — from booking appointments to answering FAQs and updating CRM records. When things get more complex, we escalate seamlessly to our expert UK-based team.
We work with salons, healthcare providers, insurers, estate agents, restaurants, and many more. Our fully managed service integrates directly with your apps and systems — so you don’t need to learn new software or change the way you work.
Our Story
Norango.ai is built on a legacy of leadership and innovation.
Back in 1997, our founder launched one of the UK’s first virtual receptionist services using computer telephony integration (CTI) and ISDN trunk lines — automating call handling at a time when most businesses were still taking handwritten messages.
By 2002, that pioneering business had won a spot in the Deloitte Fast 50, delivering complex contact centre solutions to global clients including Qatar Airways at Manchester and Heathrow, and supporting over 150 agents.
When the 2008 crash hit, it exposed the limitations of traditional models. In response, we pivoted — building a distributed, cloud-based operation using VoIP and a remote team of tele-secretaries. Once again, we led. Others followed.
Today, that same spirit drives Norango.ai — the UK’s first truly hybrid AI contact centre, where conversational voice agents and real humans work together to deliver fast, intelligent, first-contact customer service at scale.
We lead. Others follow. Always have, always will.
End-to-End 24/7 Customer Support
100% Managed For You
No tech headaches, no setup stress, and no ongoing maintenance worries. With Norango.ai, everything is handled by our expert team—from initial configuration and voice training to ongoing updates and performance monitoring. We don’t just give you the tools—we deliver the results. And if you ever need help or want to make changes, our friendly human support team is just a message away, ready to assist you in plain English. You focus on your business—we’ll take care of the rest.
" Norango have provided our back up call centre service for many years now and we would have no hesitation in recommending them. Their service offering reflects a "top down" philosophy of excellence so that all aspects of their business, from the quality of the call centre team to their management, documentation and accounts team is first in class. "
Hybrid AI Receptionist Plans – Honest Pricing (from £69.95/month), No Missed Calls
At Norango.ai, we believe great service starts with honest, transparent pricing – no hidden fees, no nasty surprises. Our Hybrid AI Receptionist Service combines the efficiency of 24/7 AI call handling with the reassurance of highly trained UK-based live agents who step in whenever needed, ensuring every call is answered within seconds. Unlike other providers who hide their real costs or make you jump through hoops to get a quote, we show you exactly what’s included in every plan from the start. Whether you choose AI First for maximum efficiency and lower running costs, or Live First for a personal, culturally aware touch, you’ll always know exactly what you’re getting – fast, professional call handling that fits your priorities and your budget.
Frequently Asked Questions About Norango.ai’s Story
Get quick answers about our history, values, and hybrid AI service. Learn how Norango.ai began, what makes us different, and how to get started.
Norango.ai grew from a UK contact centre founded by Mike Relf over a decade ago. We’ve evolved from live reception to a hybrid model that blends AI speed with human judgement.
You choose AI-First or Live-First, and switch anytime. Every call is answered in seconds, with seamless AI-to-human handovers for complex requests.
Yes. We process data under GDPR with EU/UK-appropriate safeguards, encrypted storage, role-based access, and clear retention policies. Ask for our Data Processing Addendum if needed.
We’re UK-led with global coverage and multilingual agents. Service runs 24/7, so customers can always reach you across time zones.
Onboarding is simple: share your call workflows, FAQs, and calendar/CRM details. We configure your agent and test transfers—then go live, usually within days.
