Reception & Call Handling for Transport & Logistics Companies
Representing Your Business
In transport and logistics, reliability is everything. Clients expect fast answers, clear updates, and reassurance that their goods will arrive on time. Our live, UK-based PAs act as your professional front desk—handling enquiries, tracking shipments, confirming deliveries, and keeping clients informed. Behind the scenes, AI updates your systems, captures notes, sends confirmations, and scales instantly during peak delivery periods—so you never miss a booking or lose a client’s trust.
Why First Impressions Matter in Logistics
When a client calls about a delivery, a quote, or a time-sensitive shipment, they need a swift, professional response. A missed call could mean lost revenue—or worse, a lost contract. Your PA greets callers in your company’s voice, providing accurate information and building confidence from the first hello. AI ensures follow-ups are scheduled, every detail is logged, and out-of-hours coverage is consistent, so your operation feels seamless to your clients day and night.
Live PAs Powered by AI Efficiency
Your PA’s role is professionalism, clarity, and client reassurance; AI handles the repetitive admin that slows transport teams down. Together, they deliver a smooth experience: natural conversations up front, accurate data and instant confirmations behind the scenes. When call volumes spike—during seasonal peaks, driver shortages, or urgent freight issues—AI answers concurrently, gathers essentials, and routes priority calls to the live team for immediate attention.
For Couriers, Hauliers & Freight Operators
From first enquiry to delivery confirmation, we keep your pipeline moving. Your PA handles new client requests, manages bookings, relays urgent updates, and ensures every customer feels valued. Sensitive matters—delayed deliveries, customs issues, or high-value consignments—are handled with care and discretion. AI supports by sending confirmations, directions, and reminders, while updating your CRM or logistics platform in real time, giving your team full visibility.
Handling Peaks Without Missed Calls
When seasonal surges, weather disruptions, or campaign deliveries hit, calls can overwhelm in-house teams. AI scales instantly to capture all enquiries—logging shipment details, delivery times, and client requirements—while live PAs prioritise urgent conversations. This ensures no contract, booking, or delivery instruction is ever missed.
Reviving Dormant Clients & Leads
Not every customer books immediately, and many accounts go quiet between projects. AI can re-engage dormant clients through polite outreach—checking satisfaction, offering updated delivery options, or reminding them of seasonal promotions. Once interest is rekindled, your PA takes over, rebuilding the relationship and booking the next step. It’s a simple way to make more from the customer base you’ve already worked hard to build.
Human-First Reception, Supercharged by AI
Our live PAs lead every conversation with professionalism and empathy, while AI works invisibly to scale and streamline. From handling urgent freight calls to managing ongoing client relationships, AI ensures consistency and coverage while humans provide reassurance. The result is a reception that feels in-house, with 24/7 reliability, transcripts for accountability, and significantly lower costs than building a full in-house call team.
How Norango.ai Works for Transport & Logistics
Calls to your business line are answered by your dedicated PA team, trained on your services, routes, and client expectations. With AI support, they can:
- Manage bookings and track deliveries in real time
- Capture shipment details accurately and update systems
- Escalate urgent logistics issues to your team immediately
- Send confirmations, reminders, and updates automatically
- Provide 24/7 coverage with transcripts for accountability
Every interaction is documented so your dispatchers, drivers, and managers always have the full picture
Switch to Norango.ai and save up to 50% on answering costs!
Try us free for 30 days (worth £189.95). Discreetly divert your calls, invisible to callers, and compare us side by side with your current provider.
✅ 100 Live Receptionist minutes + 100 AI Voice minutes included
✅ Keep your number — we handle setup
✅ Cancel anytime, no risk
After 30 days, we show your real savings. You decide.
Nothing to lose - everything to gain.
Your Questions About Norango.ai for Transport & Logistics, Answered
Managing logistics means balancing schedules, shipments, and client demands. These FAQs explain how Norango.ai helps transport and logistics companies stay responsive 24/7, combining live PAs with AI to keep your business moving without missed calls.
Yes. Our live PAs manage client calls about bookings, deliveries, and quotes, while AI captures details, logs requests, and sends confirmations automatically.
AI scales instantly to answer simultaneous enquiries, capturing shipment details and routing priority calls to live PAs—so nothing is delayed or overlooked.
Absolutely. We can log enquiries, update client records, and feed details directly into your CRM, scheduling tool, or logistics platform for seamless operations.
Yes. With 24/7 availability, clients and drivers can always reach your business, ensuring urgent updates and instructions are never missed.
Yes. With plans starting from £99.95/month, you only pay for what you use, saving significantly compared to employing a full reception or support des
Hybrid AI Receptionist Plans – Honest Pricing (from £99.95/month), No Missed Calls
In transport and logistics, every call can mean a delivery slot, a returning client, or a new contract. At Norango.ai, we believe in honest, transparent pricing with no hidden fees or long contracts. Our Hybrid AI Receptionist Service combines the efficiency of 24/7 AI call handling with the professionalism of highly trained UK-based live PAs. Every call is answered within seconds, whether it’s a delivery update, a booking request, or an urgent freight instruction. Unlike other providers who disguise their costs or make you request a quote, we publish everything up front so you know exactly what you’re paying for. Choose AI First for maximum efficiency and lower costs, or Live First for a human-led, client-focused approach—either way, you’ll get fast, professional call handling that protects your reputation and keeps your business moving.
" Norango take all our out of hours and over spill calls, as well as supporting our lone worker system for our staff deployed on remote sites. They have been supporting us for many years now and I can that they have always been professional and polite to our customers and staff, no matter what time of day or night the call comes in. An excellent service provider. "
" We've used Norango for 5 years and are very happy. The team is responsive, professional, and always go the extra mile to help us deliver great service. Highly recommend for any business needing reliable call handling. "
" Great service. Professionalism by all operators that handle our calls. Norango are also pro-active by contacting me with regards to holidays such as Christmas. They got in touch to ask what our hours are and when they would be taking over the call handling for the festive period. Good value for money means that staff never miss a call when our office isn’t open. I highly recommend "
" Norango ensure all our calls are answered professionally and personally and give immediate feedback for us to be able to act upon. The company acts as a permanent helpline, and is in effect a firstline responder, filtering queries to enable us to ensure we can direct them to the right team member. This is the most efficient approach for us and our stakeholders. "
" We have been using Norango for over 11 years now and the support has always been great. Easy to work with, always available and prompt to respond to any queries. Dependable, reliable and always helpful, friendly staff. "
