Hybrid Live Reception for Construction & Property Design — AI-Backed, Site-Savvy Support
Your Charming PA
Projects move on calls. Clients, contractors, suppliers and site teams expect swift, informed responses. Our live, UK-based receptionists act as your front desk—answering in your brand voice, qualifying enquiries, booking site meetings, and keeping stakeholders updated. Trained AI works quietly in the background to log details, update your systems, send confirmations and scale during busy periods, so nothing slips while your teams focus on delivery.
Why Responsiveness Protects Timelines, Budgets and Safety
In construction and design, delays start with missed calls. A planning query, a delivery window, an access request or a snagging issue needs action now—not later. Your dedicated PA provides a professional, knowledgeable first point of contact, while AI ensures every detail is captured, routed and followed up, day or night.
Live-First Hybrid Reception — Human Rapport, AI Efficiency
Your PA leads every conversation with clarity and discretion. AI handles the heavy lifting behind the scenes: capturing RFIs and site details, updating CRMs and project tools, sending SMS/email confirmations, and prioritising urgent calls. When volumes jump—tender deadlines, storm damage, sales launches—AI answers concurrently and your live team concentrates on high-value or safety-critical enquiries.
Handling Campaign Spikes & Weather Events Without Missing a Lead
When advertising goes live, a major scheme launches, or severe weather drives maintenance calls, AI scales instantly to answer multiple lines at once—capturing location, issue, urgency and contact details. Hot and safety-critical calls are pushed to your live PA for immediate escalation, preserving quality under pressure.
Turning Dormant Enquiries into Live Pipeline
Quotes lapse and plans stall. AI can politely re-engage old leads—checking status, sharing updates, and offering fresh availability—while your PA picks up warm conversations to book site visits or value-engineering sessions. You recover pipeline without extra admin.
For Contractors & Construction Firms
We triage site calls, coordinate access and escalate emergencies to the right manager. Typical scenarios include delivery scheduling, plant breakdowns, H&S incidents, permit queries and subcontractor coordination. Your PA keeps the tone professional and calm; AI files clean notes, timestamps actions and triggers reminders so nothing is missed.
For Architects, Designers & Surveyors
From new-project enquiries to planning consultations, we capture scope, budget and timeline, schedule discovery calls and share pre-meeting packs. Supplier requests and technical questions are routed to the right person. AI supports by preparing summaries, logging client preferences and nudging for drawings or additional documentation.
For Developers, Landlords & Property Managers
Sales suite calls, snagging and warranty defects, move-in coordination and tenant maintenance all require fast triage. Your PA prioritises urgent issues (leaks, no heat, access failures) and informs the on-call team. AI tracks SLAs, collects photos/videos via secure links, and keeps residents updated with clear status messages.
Human-First Reception, Supercharged by AI
Norango.ai isn’t just more affordable — it’s more productive in every measurable way.
Your live PAs lead with empathy and precision while AI scales and streamlines—capturing details, updating systems, sending reminders and re-engaging dormant leads. The result is a front-of-house that feels in-house, with round-the-clock reliability, full accountability, and lower costs than hiring in-branch.
How Norango.ai Works for Your Team
Calls to your business line are answered by your dedicated PA team, trained on your brand, escalation paths and availability. With AI support they can:
- Book site meetings, design reviews and sales appointments
- Capture RFIs, access requests and maintenance details accurately
- Escalate H&S and time-sensitive issues to the right manager
- Send confirmations, directions and reminders automatically
- Update your CRM/project notes in real time, with call transcripts
Key Benefits for Construction & Design Practices
- Real people front-of-house: professional, sector-aware reception that feels in-house
- Zero missed opportunities: AI handles peaks and out-of-hours, logging every enquiry
- Faster decisions: instant booking, clean notes, fewer bottlenecks between teams
- Better stakeholder experience: proactive updates for clients, residents and suppliers
- Lower overheads: 24/7 coverage without adding headcount—backed by measurable reporting
Switch to Norango.ai and save up to 50% on answering costs!
Try Norango.ai — 30-Day No-Obligation Evaluation
Discreetly divert your calls and compare us to your current provider — invisible to callers.
Includes 100 Live mins + 100 AI mins. Keep your number. We handle setup. Cancel anytime.
Switching to Norango.ai — Fast, Discreet, No Disruption
Thinking of moving from your current answering service? This FAQ shows how our live-first, AI-backed model improves coverage and cuts costs, what changes (and what stays the same), and how to trial us risk-free. Keep your number, quietly divert calls, and compare us side-by-side for 30 days with no obligation.
A real receptionist leads every call—qualifying enquiries, booking site meetings, and reassuring stakeholders—while AI works in the background to log details, update systems, send confirmations, and scale during peaks.
Yes. We prioritise emergencies (e.g., leaks, plant failure, access and H&S incidents), route to the on-call manager, and timestamp actions. AI triggers reminders and follow-ups so nothing is missed.
AI answers concurrent calls during busy periods, collects essentials (location, issue, urgency), and pushes safety-critical or VIP enquiries to the live team. Coverage can be 24/7.
We work with popular CRMs, job and project tools, and shared calendars via links, email parsing, webhooks or API. Notes, appointments and summaries are posted back in real time.
Yes. We follow GDPR (data minimisation, secure handling, audit trails) and can provide a DPA. Trial is simple: keep your number and discreetly divert calls—no disruption to callers.
Hybrid Receptionist Plans — Transparent Pricing, Zero Missed Calls
Great service starts with clarity. At Norango.ai, every plan is upfront—no hidden fees, no vague “request a quote.” Our hybrid AI receptionist model blends 24/7 AI speed with the reassurance of UK-based live agents who step in whenever it matters, so calls are answered in seconds and handled professionally from first hello to follow-up. Choose AI First for maximum efficiency and lower running costs, or Live First for a personal, culturally aware touch—either way, you know exactly what’s included and what it costs. The result: fast, consistent call handling that fits your workflow, protects your brand, and stays on budget.
Additional Service Options
Tailored solutions to match your needs and budget.
Integration to CRM
Seamlessly connect your AI receptionist to your CRM system. Improve lead tracking, follow-ups, and sales pipeline management — all automated and synced in real-time.
See Integrations- Full CRM connectivity
- Works with HubSpot, Salesforce, Pipedrive, Zoho & more
- Lead capture, contact updates, and activity logging
- Automated workflows and syncing
Custom API Integration
For businesses that need more than plug-and-play. Our enterprise-grade API integration service connects your AI receptionist with bespoke systems, platforms, or apps — with unlimited flexibility.
See Integrations- Full Platform-as-a-Service (PaaS) access
- Unlimited CRM/API integrations
- Access to all modules and advanced features
- Unlimited customization options
- 24/7 priority support from our technical team
" Norango take all our out of hours and over spill calls, as well as supporting our lone worker system for our staff deployed on remote sites. They have been supporting us for many years now and I can that they have always been professional and polite to our customers and staff, no matter what time of day or night the call comes in. An excellent service provider. "
" We've used Norango for 5 years and are very happy. The team is responsive, professional, and always go the extra mile to help us deliver great service. Highly recommend for any business needing reliable call handling. "
" Great service. Professionalism by all operators that handle our calls. Norango are also pro-active by contacting me with regards to holidays such as Christmas. They got in touch to ask what our hours are and when they would be taking over the call handling for the festive period. Good value for money means that staff never miss a call when our office isn’t open. I highly recommend "
" Norango ensure all our calls are answered professionally and personally and give immediate feedback for us to be able to act upon. The company acts as a permanent helpline, and is in effect a firstline responder, filtering queries to enable us to ensure we can direct them to the right team member. This is the most efficient approach for us and our stakeholders. "
" We have been using Norango for over 11 years now and the support has always been great. Easy to work with, always available and prompt to respond to any queries. Dependable, reliable and always helpful, friendly staff. "
Smart Voice AI for Every Industry
Whether you're cutting hair, closing deals, delivering parcels, or designing homes — Norango.ai brings fast, friendly, and intelligent call handling to your sector.
Contact us
Got a question about Norango.ai? Whether you're curious about our AI receptionists, pricing plans, integrations, or how we can support your business — just drop us a message below. We're here to help.
Norango.ai hosts its technology across three locations — the UK, Germany, and Finland — ensuring built-in redundancy, reliable backups, and seamless service continuity.
Call
+44 203 011 1069 (24 hours) for further information.