Smart AI Reception Services. Powered by Ai. Backed by Humans.
Never miss a call, lead or booking again!
Introducing Norango.ai -the UK's first truly hybrid customer service solution.
We combine cutting-edge AI voice agents with real, UK-based human support to deliver a seamless experience across phone, chat, and web. It’s customer service that never sleeps, always answers, and knows when a human touch matters most..
What is conversational voice Ai?
Conversational Voice AI is artificial intelligence that can understand and respond to spoken language in real time. It powers conversational agents (like our own “Amy”) that can talk to callers just like a human would — answering questions, booking appointments, handling support requests, and more.
How Voice AI is Trained
Voice AI is “trained” using:
- Pre-built language models (already understand natural speech)
- Multilingual (communicate in 31 languages)
- Personalised voice (cloned to reflect your brand)
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Business-specific data (like your services, pricing, FAQs, or calendar)
- Intent mapping (so the AI knows what a caller wants, like “book an appointment”, "buy a product" or “cancel a service”)
You can also “fine-tune” it with real conversations, feedback, and continuous learning — improving accuracy over time.
Smarter than a call handler. Managed by Experts.
Norango AI voice agents answer calls instantly, understand natural language, and get things done — fast. No sick days, no training gaps, no missed opportunities.
Unlike human staff, our AI never:
🟧 Puts callers on hold
🟧 Forgets a detail
🟧 Needs breaks or goes off-script
Instead, it:
🟧 Answers every call within seconds
🟧 Books appointments in real time
🟧 Logs data directly into your systems
🟧 Supports 31+ languages fluently
Built on Chat GPT and trained on your business, it knows your services, pricing, and FAQs inside out — and learns from real conversations to get better over time.
And you don’t have to lift a finger.
We set it up, manage it, monitor it, and keep it performing at its best — all included.
Norango.ai gets it right first time, every time!
First Contact Resolution (FCR) is one of the most critical metrics in customer service—it means solving a caller’s issue during the first interaction, with no need for call-backs, follow-ups, or escalations. High FCR rates lead to happier customers, lower support costs, and more efficient operations.
At Norango.ai, everything we do is built around FCR. Our hybrid approach combines conversational AI with real-time system integration and human backup where needed. AI voice agents don’t just answer calls—they access calendars, CRMs, ticketing platforms, and databases to resolve the query right away.
We don't just take a message we book the table!
Linked to Your Favourite Apps
Norango.ai connects effortlessly with major CRMs like HubSpot, Salesforce, Zoho, Bitrix24, and more. Every call, lead, and booking is synced in real time — keeping your pipeline up to date, your team in the loop, and your follow-ups fast and effective.
See Integrations
Everything You Need to Deliver Effortless Customer Service
Norango.ai is a fully managed voice AI service, built from the ground up by seasoned contact centre experts to work seamlessly for your business. There’s nothing to learn, no software to figure out, and no scripts to write — we handle everything for you. From setup and configuration to integration with your booking system or CRM, we design your AI agent to sound natural, reflect your brand, and handle real conversations with your customers. We continually monitor and fine-tune performance, and if a call ever needs a human touch, it’s automatically escalated. It’s voice AI without the hassle — just tell us how your business works, and we’ll do the rest.
Rock-Solid Reliability
Every call answered. Every message logged. With 99.999% uptime and seamless AI-to-human escalation, your business stays responsive around the clock.
Blazing-Fast Performance
AI voice agents handle routine calls instantly, slash wait times, and deliver answers faster than any human ever could — without sacrificing quality.
Built to Grow With You
From solo entrepreneurs to enterprise teams, Norango AI scales effortlessly — just add more channels, agents, or services as your business expands.
Fully Customisable Experience
Your tone, your workflows, your brand and even your language. Norango AI is configured to match your business perfectly — from greetings to integrations.
Fully Managed, Zero Headaches
No dashboards, no buttons, no training. We handle setup, updates, call flows, integrations, and daily monitoring — so you don’t have to lift a finger.
24/7 AI + Human Support
Round-the-clock assistance is available, ensuring issues are resolved quickly, keeping your operations running smoothly.
" This is the best call centre I’ve ever used. They are extremely professional, accommodating and efficient. They listen to their clients needs and go the extra mile to make sure their service suits your requirements . The call centre staff are fantastic and polite. I would highly recommend using them for both price and service. "
" Norango take all our out of hours and over spill calls, as well as supporting our lone worker system for our staff deployed on remote sites. They have been supporting us for many years now and I can that they have always been professional and polite to our customers and staff, no matter what time of day or night the call comes in. An excellent service provider. "
" We've used Norango for 5 years and are very happy. The team is responsive, professional, and always go the extra mile to help us deliver great service. Highly recommend for any business needing reliable call handling. "
" Great service. Professionalism by all operators that handle our calls. Norango are also pro-active by contacting me with regards to holidays such as Christmas. They got in touch to ask what our hours are and when they would be taking over the call handling for the festive period. Good value for money means that staff never miss a call when our office isn’t open. I highly recommend "
" Norango ensure all our calls are answered professionally and personally and give immediate feedback for us to be able to act upon. The company acts as a permanent helpline, and is in effect a firstline responder, filtering queries to enable us to ensure we can direct them to the right team member. This is the most efficient approach for us and our stakeholders. "
" We have been using Norango for over 11 years now and the support has always been great. Easy to work with, always available and prompt to respond to any queries. Dependable, reliable and always helpful, friendly staff. "
