AI Reception Service — Smart, Human-Backed, Always On.
Never miss a call, lead or booking again!
Introducing Norango.ai the UK's first truly hybrid customer service solution.
Norango.ai delivers a complete AI Reception Service designed for modern businesses. Every call is answered within seconds, day or night, by advanced AI receptionists trained to handle bookings, capture leads, and provide seamless customer care. With the option to blend AI with live receptionists, you’ll never miss an opportunity — and your customers will always be welcomed professionally.
Live, AI or Hybrid You Choose.
For over 15 years, Norango has been the trusted choice for businesses that demand reliability, professionalism, and real results. Our loyal, articulate UK-based team has built lasting client relationships, while our advanced AI reception and flexible hybrid solutions ensure every call is answered — your way.
AI Reception
Intelligent virtual agents respond instantly 24/7, booking appointments, capturing details, and handling routine queries — scalable and cost-effective. Best for high-volume consistency.
Hybrid Reception
Combine AI speed with human expertise. Choose Live-First with AI overflow, or AI-First with human escalation — ensuring 100% of calls are answered. Precision and excellence combined.
Live Answering
Our UK-based receptionists deliver professional, human conversations that build trust, loyalty, and customer confidence — every call answered with care 24/7.
Live Receptionists — Real People, Real Care
Sometimes nothing beats a friendly human voice. That’s why we offer a fully live answering service, giving you direct access to skilled receptionists who handle every call as if they were sitting in your office.
Day or night, our team ensures your business is always reachable — no voicemail, no bots, just genuine human support.
What you’ll get with our live receptionist service:
- Receptionists who understand your business — trained in your sector, tone, and customer needs.
- 24/7 availability — every call answered by a real person, never an automated system.
- End-to-end call management — from booking appointments to taking detailed notes and handling sensitive conversations.
- Smart system integration — works seamlessly with your CRM and tools.
- Personalised call handling — tailored exactly to your processes and preferences.
-
A professional image — callers feel they’re speaking to an in-house team member, not an outsourced service.
What is an AI Reception Service?
An AI Reception Service uses conversational voice AI to answer calls instantly, just like a human receptionist. At Norango.ai, our flagship agent “Amy” can greet callers, answer questions, book appointments, handle support requests, and more — all in real time, 24/7.
How Our AI Reception Service Works
Our system is powered by advanced voice AI that has been trained to:
- Understand natural speech with pre-built language models
- Speak in 31 languages for global coverage
- Use a personalised voice, cloned to reflect your brand
- Access your business data — services, pricing, FAQs, and calendar
- Map caller intent (e.g., “book an appointment”, “cancel a service”, “buy a product”)
And because the AI learns from real conversations and feedback, accuracy improves over time — giving you a receptionist that never stops getting better.
Smarter than a call handler. Managed by Experts.
Norango AI voice agents answer calls instantly, understand natural language, and get things done — fast. No sick days, no training gaps, no missed opportunities.
Unlike human staff, our AI never:
🟧 Puts callers on hold
🟧 Forgets a detail
🟧 Needs breaks or goes off-script
Instead, it:
🟧 Answers every call within seconds
🟧 Books appointments in real time
🟧 Logs data directly into your systems
🟧 Supports 31+ languages fluently
Built on advanced conversational AI (powered by ChatGPT) and trained on your business, our reception service knows your services, pricing, and FAQs inside out — and keeps improving with every call.
And you don’t have to lift a finger.
We set it up, manage it, monitor it, and keep it performing at its best — all included.
Norango.ai gets it right first time, every time!
In customer service, First Contact Resolution (FCR) is everything — solving a caller’s issue during the first interaction with no call-backs, follow-ups, or escalations. High FCR means happier customers, lower costs, and smoother operations.
That’s exactly what our AI Reception Service is built for. With a hybrid approach that blends conversational AI, real-time system integration, and human backup when needed, Norango.ai ensures every call is resolved quickly and correctly.
Our AI voice agents don’t just answer the phone — they access calendars, CRMs, ticketing platforms, and databases to handle the request on the spot. Whether it’s booking an appointment, logging a support issue, or confirming details, the query is dealt with immediately.
We don't just take a message we book the table!
Linked to Your Favourite Apps
Norango.ai's AI Reception Service connects seamlessly with the tools you already use. From CRMs like HubSpot, Salesforce, Zoho, and Bitrix24 to calendars and booking platforms, every call, lead, and appointment is synced in real time.
That means your pipeline stays up to date, your team stays in the loop, and follow-ups happen fast — without you lifting a finger.
See Integrations
Everything You Need to Deliver Effortless Customer Service
Norango.ai delivers a fully managed AI Reception Service, built from the ground up by seasoned contact centre experts to work seamlessly for your business. There’s nothing to learn, no software to set up, and no scripts to write — we handle it all for you.
From initial configuration to CRM or booking system integration, your AI receptionist is designed to sound natural, reflect your brand, and hold real conversations with your customers. We continuously monitor and fine-tune performance, and whenever a call requires a human touch, it’s escalated automatically.
It’s an AI Reception Service without the hassle — just tell us how your business works, and we’ll take care of the rest.
Rock-Solid Reliability
Our AI Reception Service ensures every call is answered and every message logged. With 99.999% uptime and seamless AI-to-human escalation, your business stays responsive around the clock.
Blazing-Fast Performance
AI receptionists handle routine calls instantly, cut wait times, and deliver answers faster than any human ever could — without sacrificing quality.
Built to Grow With You
From solo entrepreneurs to enterprise teams, Norango AI's reception service scales effortlessly — just add more channels, agents, or services as your business expands.
Fully Customisable Experience
Your tone, workflows, brand, and language. Our AI Reception Service is configured to match your business perfectly — from greetings to integrations.
Fully Managed, Never DIY
Norango.ai isn’t a do-it-yourself platform — it’s a complete AI Reception Service managed by experts. No dashboards to learn, no buttons to push, no training to struggle through. We set everything up, configure your call flows, connect your systems, and monitor performance daily — all for you.
24/7 AI + Human Support
And if you ever need help, we’re right there. With round-the-clock AI reliability backed by live human support, your reception service runs smoothly day and night — without you lifting a finger.
" This is the best call centre I’ve ever used. They are extremely professional, accommodating and efficient. They listen to their clients needs and go the extra mile to make sure their service suits your requirements . The call centre staff are fantastic and polite. I would highly recommend using them for both price and service. "
" Norango take all our out of hours and over spill calls, as well as supporting our lone worker system for our staff deployed on remote sites. They have been supporting us for many years now and I can that they have always been professional and polite to our customers and staff, no matter what time of day or night the call comes in. An excellent service provider. "
" We've used Norango for 5 years and are very happy. The team is responsive, professional, and always go the extra mile to help us deliver great service. Highly recommend for any business needing reliable call handling. "
" Great service. Professionalism by all operators that handle our calls. Norango are also pro-active by contacting me with regards to holidays such as Christmas. They got in touch to ask what our hours are and when they would be taking over the call handling for the festive period. Good value for money means that staff never miss a call when our office isn’t open. I highly recommend "
" Norango ensure all our calls are answered professionally and personally and give immediate feedback for us to be able to act upon. The company acts as a permanent helpline, and is in effect a firstline responder, filtering queries to enable us to ensure we can direct them to the right team member. This is the most efficient approach for us and our stakeholders. "
" We have been using Norango for over 11 years now and the support has always been great. Easy to work with, always available and prompt to respond to any queries. Dependable, reliable and always helpful, friendly staff. "
Contact us
Got a question about Norango.ai? Whether you're curious about our AI receptionists, pricing plans, integrations, or how we can support your business — just drop us a message below. We're here to help.
Norango.ai hosts its technology across three locations — the UK, Germany, and Finland — ensuring built-in redundancy, reliable backups, and seamless service continuity.
Call
+44 207 099 9325 (24 hours) for further information.