The way businesses handle inbound calls has changed dramatically. Traditional call centres can be costly and slow, while pure AI systems often lack warmth.
Enter hybrid reception services—the perfect combination of AI efficiency and human empathy.
These services ensure no call is ever missed while keeping costs predictable and manageable.
Below are the top 5 hybrid receptionist services for 2025, with links to help you compare plans and features.
1. Norango.ai
Norango.ai leads the way in hybrid call handling, combining instant AI call answering with highly trained UK live agents so every call is handled professionally day or night.
Highlights
- Smart call routing: AI qualifies and books appointments; complex or sensitive calls instantly transfer to a live receptionist.
- Transparent pricing: Plans start at £99.95/month with included minutes and live-agent top-ups from £1.30/minute. Full details on our pricing page.
- Deep integration: Works with Google Calendar, Odoo, HubSpot and more—see integrations.
- Global reach: Local phone numbers and support for 31+ languages.
👉 Compare plans on the prices page or start a 30-day evaluation to test the service.
2. Moneypenny
Moneypenny is a long-standing UK live answering provider now offering AI-assisted options.
Highlights
- Personal, named receptionists for brand consistency.
- Optional AI for routing and FAQs.
- Large live-agent team with strong reputation.
Best for businesses that value personal relationships and prefer a live-first approach with light AI.
3. Ruby Receptionists
A North American favourite, Ruby Receptionists blends human receptionists with automated call-routing tools.
Highlights
- US-based live agents with strong service training.
- Call screening, appointment scheduling, and voicemail transcription.
- Integrations with major scheduling and CRM platforms.
Best for small to medium US businesses seeking a friendly, local-sounding voice with growing AI capability.
4. AnswerConnect
AnswerConnect delivers 24/7 live answering backed by smart call-handling technology.
Highlights
- Worldwide team of live agents operating around the clock.
- 100% carbon-neutral operations.
- AI routing to direct calls quickly.
Best for businesses that operate internationally and value green credentials.
5. Smith.ai
Smith.ai is known for its powerful AI receptionist and outbound capabilities, combined with live agents when needed.
Highlights
- AI chat and voice reception with natural language processing.
- Live agents for call transfers, lead screening, and appointment booking.
- Strong integrations with law firm and professional service CRMs.
Best for companies wanting a technology-forward solution with strong lead qualification.
Choosing the Right Service
The best hybrid receptionist service depends on your priorities:
- Cost and automation first: Norango.ai or Smith.ai
- Traditional live focus with AI assist: Moneypenny or Ruby Receptionists
- International and eco-conscious: AnswerConnect
Hybrid reception is no longer optional—it’s a competitive necessity.
By blending AI precision with human understanding, these services ensure every call counts.
Ready to explore Norango?
Start a 30-day evaluation or view our pricing plans to see which package suits your business.
