In business, every missed call is a missed opportunity. At Norango.ai, we’ve built a hybrid AI receptionist service that blends the personal touch of highly trained UK live receptionists with the speed and efficiency of advanced AI call handling.
With our unique setup, you choose how calls are answered – either by a live receptionist first or your AI receptionist – safe in the knowledge that no call will ever be missed. Every customer gets a fast, professional greeting without queue messages, hold music, or frustration.
Live First Call Answering – AI as Your Safety Net
If you value human connection above all else, our Live First hybrid call handling service is the perfect fit.
Your incoming calls are answered first by our native-English-speaking, UK-based live receptionists. These are skilled professionals who understand British culture, place names, and conversational nuances. They know how to pronounce Bicester and Leicester – and more importantly, how to make your customers feel valued.
If your receptionist is already busy and can’t answer within nine seconds (about three rings), the call instantly routes to your AI receptionist. This advanced AI can handle around 80% of calls immediately, booking appointments, taking messages, answering FAQs, and capturing leads. If the query needs human input, the AI hands it back to the next available live agent.
Benefits of Live First Call Handling:
- No missed calls – ever.
- Answer times under 12 seconds.
- No queues, no hold music.
- Seamless switch between human and AI.
AI First Call Answering – Speed, Precision, and Cost Efficiency
When cost control and rapid response are the priority, our AI First receptionist service delivers.
Your AI receptionist answers immediately, handling 80%+ of calls without human intervention. It can:
- Book appointments directly into your calendar.
- Capture and qualify leads.
- Update your CRM automatically.
- Trigger follow-up workflows.
If a call needs the personal touch, the AI passes it straight to a live agent for resolution.
Benefits of AI First Call Handling:
- Fastest possible answer times.
- Consistent, accurate handling.
- Reduced operating costs.
Why Norango.ai’s Hybrid Receptionist Model Works
Whether you choose Live First or AI First, our hybrid receptionist service guarantees:
- Every call answered within 12 seconds.
- Smooth handoff between AI and human agents.
- A flexible setup you can switch at any time.
It’s the best of both worlds – the speed and efficiency of AI call handling with the warmth and cultural understanding of real human receptionists.
Conclusion:
With Norango.ai’s hybrid AI receptionist service, you’re in control. Choose the call answering style that fits your brand, budget, and customer expectations – knowing every call will be answered, every time.
