It’s not every day you get a letter from a team of high-powered lawyers. So, you can imagine our surprise when a rather sternly worded email landed in our inbox from the legal eagles representing a certain, shall we say, unnamed competitor. Let’s call them ?????????? for the sake of anonymity.
Apparently, they weren’t too thrilled about us mentioning their name on our blog. So un-thrilled, in fact, that they demanded we remove all references to them. And the cherry on top? A cool £3,250 demand to cover the cost of their strongly-worded email. We’re still scratching our heads over that one. We’re not sure what kind of artisanal, hand-crafted emails they’re sending over there, but it sounds pricey.
This whole episode got us thinking. A company so fiercely protective of its brand, yet seemingly so shy about its own pricing. It’s a curious case, indeed. And it shines a light on a rather old-fashioned business practice that we, at Norango, just can’t get behind.
The Great Pricing Mystery: A Tale of Two Websites
If you’re a business in the UK looking for a telephone answering service, you might have stumbled upon the ?????????? website. And if you have, you’ve probably also stumbled upon a great big mystery: their pricing. It’s nowhere to be found. Instead, you’re greeted with a friendly but firm “Get a Quote” button.
This, our friends, is what’s known as a “sales funnel.” And it’s a tactic as old as time. The idea is to get you on the phone with a sales representative before you have any idea of what their service might cost. It’s a bit like going to a restaurant where there are no prices on the menu. You’re forced to ask the waiter, and by then, you’re already a bit committed, aren’t you?
Now, here’s where the plot thickens. Out of sheer curiosity, we took a peek at the ?????????? US website. And what did we find? Prices! Clear as day. For their “Essential” plan, they charge $145/month for 50 minutes. Their “Personalized” plans start from $189/month.
So, the question is, why the big secret in the UK? Why the cloak and dagger routine when their US customers get the full picture upfront? We’ll let you draw your own conclusions on that one.
The Norango Way: No Smoke, No Mirrors, Just Honest Pricing
At Norango, we believe in a different approach. We think you have the right to know what you’re paying for, without having to jump through hoops or sit through a sales pitch. That’s why we publish our prices for everyone to see, right here on our website.
For our US customers, our Premier Hybrid plan is just $199.95/month and includes 300 AI minutes. That’s six times the minutes for just a little more than the ?????????? “Essential” plan. And our Signature Hybrid plan, at $399.95/month, includes a whopping 750 AI minutes.
We’re not afraid to show you our prices because we’re proud of the value we offer. We combine the power of AI with the personal touch of our friendly, UK-based receptionists to give you the best of both worlds. And we do it all with no hidden fees, no long-term contracts, and no mystery.
The Punchline
So, what’s the moral of the story? Well, for starters, if you’re going to send a threatening legal letter, maybe don’t also ask for a ridiculous amount of money to cover the cost of writing it. It’s just a bit… much.
But more importantly, it’s a reminder that in today’s world, transparency is key. Customers are savvy. They can spot a sales funnel from a mile away. And they appreciate honesty and straightforwardness.
As for the £3,250? We’ve decided to put it towards something a little more productive. We’re thinking a company-wide pizza party. Or maybe a bouncy castle for the office. Either way, it’s bound to be more fun than a strongly-worded email.
Curious to see what real, transparent pricing looks like? Check out our plans here: Norango.ai Prices and Calculator