How Do Norango Slash Call Answering Costs by 75% (Without Sacrificing Quality)

12 December 2025 by

Michael Relf

It’s a bold claim, but we stand by it. We can reduce your customer answering service costs by as much as 75% whilst simultaneously improving the quality of your customer interactions.

How is that possible? It’s not magic. It’s a fundamentally different, radically efficient model for customer service solutions.

For decades, businesses have been forced to accept the bloated costs of the traditional contact centre model. You paid for massive, inefficient buildings, a limited local talent pool, and outdated technology. We saw a better way. We got rid of the waste and focused relentlessly on what actually delivers results.

Here is the exact formula for how we do it.

Reason No1: We Don’t Pay for Expensive, Empty Buildings.

Your biggest cost driver in a traditional call centre isn’t the service—it’s the property. A physical facility requires rent, utilities, insurance, and maintenance, 24/7, whether the phones are ringing or not. These legacy costs are passed directly on to you, inflating your bill for no added value 1.

Our Model: We are a 100% cloud-based call centre. By eliminating the physical building, we eliminate the single biggest source of waste. This is the first step to achieving massive call centre cost reduction. You stop paying for our overheads and only pay for the service you actually use.

Reason No2: We Hire Elite Global Talent, Not Just Local Staff.

Limiting your hiring to a single geographic area means you’re not getting the best talent; you’re getting the best talent available nearby. This leads to compromises on skill, experience, and motivation, resulting in high agent turnover—a huge hidden cost in the industry 3.

Our Model: We operate a remote contact centre that allows us to recruit the top 1% of agents from a global talent pool. Our agents are selected based on a proven track record of success, problem-solving skills, and intelligence. They are career professionals who are empowered by autonomy and a better work-life balance. The result? A motivated, stable, and highly effective team that drives a higher first call resolution (FCR) rate.

Reason No3: Our AI Technology is a Force Multiplier.

Throwing more people at a problem is the most expensive and least effective way to scale. The key to efficiency is smarter technology that makes your team more powerful.

Our Model: We use market-leading Voice AI technology to supercharge our human agents. Our AI customer service platform automates repetitive tasks and provides critical support, allowing us to handle more volume with greater precision.

•Eliminate Wait Times: AI instantly handles simple queries and routes complex calls to the perfect agent. This efficiency boost has been shown to slash wait times by up to 60% 4.

•Empower Agents for First Call Resolution: The AI provides our agents with real-time data and contextual information, giving them the tools to solve customer issues on the first try 5.

•Drive Quality with Data: Our system analyses call data to ensure consistent quality and identify opportunities for improvement, turning every interaction into a learning moment.

The 75% Savings Equation: No Waste + Better People + Smarter Tech

It’s a simple formula. When you remove the unnecessary costs, elevate the talent, and multiply their effectiveness with technology, the savings are dramatic.

Factor	The Old, Expensive Way	The Norango Way
Facilities	Massive Overhead Cost	Zero Overhead Cost
Talent	Limited & High Turnover	Elite, Global & Stable
Technology	Outdated & Inefficient	AI-Powered & Hyper-Efficient
Your Result	High Costs, Inconsistent Service	75% Savings, Superior Service