Our Services
Norango.ai offers a comprehensive suite of intelligent voice services designed to manage every type of call your business receives — or needs to make. Whether you’re looking to automate routine enquiries, deliver 24/7 coverage, or route critical calls to a real person, Norango.ai has you covered. We combine cutting-edge voice AI with a highly trained team of live service champions to deliver a seamless, hybrid experience that’s always professional, always responsive, and always on.
Live Call Handling
Some calls demand the human touch. That’s why every Norango.ai plan includes access to our team of experienced, UK-based service champions.
Our live agents are available to handle complex, sensitive, or high-priority calls — whether escalated by our AI or routed directly based on your preferences.
Key Features:
- Calls answered in your company name
- Real-time message taking and call patching
- Custom call scripts and escalation rules
- Overflow and out-of-hours coverage
- Seamless handoff from AI when needed
Ideal for legal firms, medical practices, financial services, and any business where discretion and precision matter.
AI Receptionist
Our AI voice agents deliver natural, intelligent call handling that’s always available and always consistent. Trained to understand your services, availability, and workflows, the AI receptionist can answer calls instantly and manage a wide range of tasks — without ever placing a caller on hold.
Capabilities include:
- Answering calls 24/7 without delay
- Booking appointments and managing calendar availability
- Answering FAQs and providing service information
- Capturing names, numbers, emails, and custom details
- Routing calls based on caller intent
This service is ideal for busy salons, clinics, estate agents, and growing service businesses.
Greet Visitors with Ai Webchat
including Human Handoff and Full Conversation Visibility
The Norango.ai intelligent webchat widget transforms your website into a live, always-on engagement channel. It uses advanced conversational AI to respond instantly to visitors, qualify leads, answer questions, and capture details — all without needing human supervision. And when a real person is needed, the system smoothly transitions to a live agent without losing context.
This isn’t just a chatbot — it’s a complete web conversation solution designed to convert interest into action.
Key capabilities include:
- Instant AI-powered responses to enquiries, 24/7
- Seamless handoff to live agents when conversations require a human touch
- Smart routing based on keywords, urgency, or visitor behaviour
- Custom lead capture flows: name, email, phone, preferences
- Real-time chat transcripts logged for every session
- Performance dashboards showing chat volumes, conversion rates, response times, and escalation rates
From answering routine queries to handling complex sales conversations, The Norango.ai webchat keeps your website working — even when you’re offline.
Outbound Calling & Follow-Ups
Norango.ai doesn't just respond — it takes initiative. Our AI agents can make outbound calls to confirm appointments, follow up with leads, or re-engage clients. For more complex interactions, these calls can be placed by our live team or automatically transferred mid-conversation.
Use cases include:
- Appointment reminders and confirmations
- Feedback and review requests
- Chasing unpaid invoices or deposits
- Rebooking lapsed clients
- Calling web leads instantly to convert interest into sales
Outbound calls are always personalised and context-aware, improving client retention and response rates.
CRM & System Integration
Norango.ai integrates directly with your existing systems to make sure calls don’t just end — they trigger the next step. Whether it’s a booking, a follow-up, or a new lead, everything is synced and stored automatically.
Supported integrations include:
- Google Calendar & Outlook
- HubSpot, Salesforce, Zoho, Odoo
- Cal.com, Calendly, and other booking platforms
- Email and SMS platforms for automated follow-ups
We work with you to ensure full compatibility and tailor workflows to your business logic.
Book an Online Demo
Message Taking & Routing
When a caller simply needs to leave a message, Norango.ai captures every detail accurately and delivers it to the right person — fast. Our AI and human agents follow structured protocols to ensure clarity, accuracy, and urgency levels are recorded.
Messages can be:
- Delivered by email, SMS, or directly into your CRM
- Prioritised based on rules you define
- Filtered to eliminate spam or irrelevant enquiries
- Routed to specific team members or departments
We don't hide our pricing!
At Norango.ai, we believe great service starts with honest pricing. While other providers make you jump through hoops to discover what their service actually costs (often much more than advertised), we're committed to transparency. Our pricing is straightforward, our AI works 24/7, and there are no surprises down the road and what is more every plan is backed by live agents.
Additional Service Options
Tailored solutions to match your needs and budget.
Integration to CRM
Seamlessly connect your AI receptionist to your CRM system. Improve lead tracking, follow-ups, and sales pipeline management — all automated and synced in real-time.
See Integrations- Full CRM connectivity
- Works with HubSpot, Salesforce, Pipedrive, Zoho & more
- Lead capture, contact updates, and activity logging
- Automated workflows and syncing
Custom API Integration
For businesses that need more than plug-and-play. Our enterprise-grade API integration service connects your AI receptionist with bespoke systems, platforms, or apps — with unlimited flexibility.
See Integrations- Full Platform-as-a-Service (PaaS) access
- Unlimited CRM/API integrations
- Access to all modules and advanced features
- Unlimited customization options
- 24/7 priority support from our technical team
" Norango take all our out of hours and over spill calls, as well as supporting our lone worker system for our staff deployed on remote sites. They have been supporting us for many years now and I can that they have always been professional and polite to our customers and staff, no matter what time of day or night the call comes in. An excellent service provider. "
" We've used Norango for 5 years and are very happy. The team is responsive, professional, and always go the extra mile to help us deliver great service. Highly recommend for any business needing reliable call handling. "
" Great service. Professionalism by all operators that handle our calls. Norango are also pro-active by contacting me with regards to holidays such as Christmas. They got in touch to ask what our hours are and when they would be taking over the call handling for the festive period. Good value for money means that staff never miss a call when our office isn’t open. I highly recommend "
" Norango ensure all our calls are answered professionally and personally and give immediate feedback for us to be able to act upon. The company acts as a permanent helpline, and is in effect a firstline responder, filtering queries to enable us to ensure we can direct them to the right team member. This is the most efficient approach for us and our stakeholders. "
" We have been using Norango for over 11 years now and the support has always been great. Easy to work with, always available and prompt to respond to any queries. Dependable, reliable and always helpful, friendly staff. "
