Industry Focus: Insurance Companies.
Norango.ai equips insurance providers with intelligent voice solutions built to handle every type of call — from first contact to claim follow-up. Whether automating policy queries, offering 24/7 claims assistance, or routing urgent cases to a live agent, Norango.ai ensures every interaction is smooth and compliant. Our advanced voice AI works alongside expert human agents to create a hybrid solution that’s efficient, always available, and tailored to the high standards of the insurance industry.
Hybrid Call Handling for Insurance Providers
Some policyholder calls require empathy, expertise, and human judgement. That’s why every Norango.ai plan includes access to our professional, UK-based service team.
Our live agents are trained to handle sensitive claims, urgent incidents, and complex customer queries — either escalated by our AI or routed directly, depending on your workflow.
Key Features:
- Answered in your insurance brand’s name
- Real-time claim intake and call transfer
- Custom scripts and compliance-aware responses
- Overflow and after-hours support
- Smooth handover from AI when human input is essential
Perfect for claims departments, underwriting teams, and customer service desks where accuracy, trust, and care are critical.
Hybrid AI + Live Support for Insurers
In insurance, speed matters — but so do accuracy, empathy, and trust. That’s why Norango.ai combines advanced voice AI with experienced human agents to create a seamless, always-on call handling solution.
Our AI handles routine enquiries, policy lookups, and claim status updates instantly. For complex, sensitive, or high-value calls, it smoothly transfers to a live UK-based agent — ensuring your customers always get the right response at the right time.
Key Benefits:
- AI answers routine policy and claims questions 24/7
- Automatic escalation to human agents for sensitive or urgent matters
- Unified experience with no need to repeat details
- Live agents briefed via real-time AI transcripts
- Increased efficiency without sacrificing personal service
Ideal for insurers who want to boost responsiveness, reduce wait times, and maintain the human touch where it counts most.
Greet Policyholders and Prospects with AI Webchat
Including Human Handoff and Full Conversation Visibility
The Norango.ai intelligent webchat widget turns your insurance website into a responsive, always-available service hub. It uses powerful conversational AI to answer common policy questions, qualify leads, collect claimant information, and triage support requests — without needing a live agent to be on standby. When a human touch is required, it hands over to a trained agent instantly, with full context retained.
This is more than a basic chatbot — it’s a fully integrated digital assistant built to support your customers and reduce pressure on your phone lines.
Key capabilities include:
- 24/7 AI-powered responses to claims, policies, and coverage queries
- Smooth escalation to live agents for complex or high-value enquiries
- Smart routing based on policy type, urgency, or customer behaviour
- Custom lead capture flows: name, policy number, email, phone
- Full session transcripts for compliance and quality control
- Analytics dashboard with chat volumes, resolution rates, and escalation metrics
From first-touch policy enquiries to claim intake and beyond, Norango.ai webchat keeps your insurance operation responsive — even after hours.
Proactive Outbound Calling for Insurers
Norango.ai doesn’t just wait for the phone to ring — it reaches out when it matters most. Our intelligent outbound service enables both AI and live agents to contact clients proactively, whether it’s to arrange roadside assistance, provide claim updates, or follow up on time-sensitive matters.
Simple updates can be handled entirely by AI. For more sensitive or complex conversations, calls are managed by our trained service team or transferred mid-call for a seamless experience.
Use cases include:
- Arranging tow trucks or emergency services following accident reports
- Updating clients on claim progress or required documents
- Confirming policy renewals or premium changes
- Following up on incomplete applications or lapsed cover
- Reaching out to new leads or quote requests instantly
All outbound calls are personalised, compliant, and delivered with full context — ensuring your clients feel informed, reassured, and valued at every stage.
CRM & System Integration
Norango.ai connects seamlessly with your existing tools to ensure every call leads to action. From capturing new leads to scheduling follow-ups or logging interactions, all data is synced in real time — no manual input required.
Supported integrations include:
- Google Calendar & Microsoft Outlook
- HubSpot, Salesforce, Zoho, Odoo
- Cal.com, Calendly, and other scheduling tools
- Email and SMS platforms for automated communication
We tailor every integration to match your workflows, ensuring smooth handoffs, accurate records, and total system compatibility.
Book an Online Demo
We don't hide our pricing!
At Norango.ai, we believe great service starts with honest pricing. While other providers make you jump through hoops to discover what their service actually costs (often much more than advertised), we're committed to transparency. Our pricing is straightforward, our AI works 24/7, and there are no surprises down the road and what is more every plan is backed by live agents.
Additional Service Options
Tailored solutions to match your needs and budget.
Integration to CRM
Seamlessly connect your AI receptionist to your CRM system. Improve lead tracking, follow-ups, and sales pipeline management — all automated and synced in real-time.
See Integrations- Full CRM connectivity
- Works with HubSpot, Salesforce, Pipedrive, Zoho & more
- Lead capture, contact updates, and activity logging
- Automated workflows and syncing
Custom API Integration
For businesses that need more than plug-and-play. Our enterprise-grade API integration service connects your AI receptionist with bespoke systems, platforms, or apps — with unlimited flexibility.
See Integrations- Full Platform-as-a-Service (PaaS) access
- Unlimited CRM/API integrations
- Access to all modules and advanced features
- Unlimited customization options
- 24/7 priority support from our technical team
" Norango take all our out of hours and over spill calls, as well as supporting our lone worker system for our staff deployed on remote sites. They have been supporting us for many years now and I can that they have always been professional and polite to our customers and staff, no matter what time of day or night the call comes in. An excellent service provider. "
" We've used Norango for 5 years and are very happy. The team is responsive, professional, and always go the extra mile to help us deliver great service. Highly recommend for any business needing reliable call handling. "
" Great service. Professionalism by all operators that handle our calls. Norango are also pro-active by contacting me with regards to holidays such as Christmas. They got in touch to ask what our hours are and when they would be taking over the call handling for the festive period. Good value for money means that staff never miss a call when our office isn’t open. I highly recommend "
" Norango ensure all our calls are answered professionally and personally and give immediate feedback for us to be able to act upon. The company acts as a permanent helpline, and is in effect a firstline responder, filtering queries to enable us to ensure we can direct them to the right team member. This is the most efficient approach for us and our stakeholders. "
" We have been using Norango for over 11 years now and the support has always been great. Easy to work with, always available and prompt to respond to any queries. Dependable, reliable and always helpful, friendly staff. "
