Searching for Moneypenny answering service prices? You're not alone. Thousands of UK business owners visit Moneypenny's website every month, only to find one frustrating reality: no pricing information. Whether you're looking at their traditional human receptionist service or their newer AI Voice Agent offering, you'll find the same thing: a "Get a Quote" button and zero transparency.
After extensive research across multiple independent sources, we've uncovered the truth about Moneypenny's pricing structure for both their human and AI services. More importantly, we'll show you a transparent, modern alternative that could save your business up to 79% annually whilst delivering superior service with multilingual capabilities included.
The Moneypenny Pricing Mystery: What We've Uncovered
Here's what Moneypenny doesn't advertise on their website for either their human or AI services:
Traditional Human Receptionist Service
Entry-Level Pricing:
•Starting from £99-£223.50 per month for just 30 minutes of call time
•Standard plan: £530 per month for 250 minutes
Per-Minute Rates:
•£1.65-£1.85 per minute beyond your included allowance
Hidden Extra Costs:
•Evening cover: +£25/month
•24/7/365 service: +£50/month
•No multilingual reception included
AI Voice Agent Service
Moneypenny launched their AI Voice Agent in August 2025, but true to form, they still don't publish pricing. Their AI page features the same "Get started" form with no cost information. Based on industry analysis, their AI service likely follows a similar opaque pricing model with costs that vary by customer.
What we know:
•Pricing not disclosed publicly
•Requires sales consultation to get a quote
•Separate service from their human offering (not a true hybrid)
•Customers must choose between AI or human, or pay for both separately
Real-World Example: The £11,460 Annual Bill
Let's say your business handles 500 minutes of calls monthly (roughly 150 calls) using Moneypenny's traditional service:
•Base plan (250 minutes): £530/month
•Additional 250 minutes @ £1.70: £425/month
•Total: £955/month or £11,460/year
And that's before adding 24/7 coverage (+£50/month) or any other extras.
Why Pricing Transparency Matters
Whether you're considering Moneypenny's traditional human service or their newer AI offering, you'll face the same challenge: hidden pricing. This forces you into a sales process before you can even budget properly or compare alternatives.
This lack of transparency creates three problems:
1.Impossible to budget without committing to a sales call
2.Difficult to compare with other providers
3.Potential for inconsistent pricing between customers
Modern businesses deserve better. They deserve transparent pricing that allows for informed decision-making.
The True Hybrid Advantage: Norango.ai's Integrated Approach
Whilst Moneypenny offers AI and human services as separate options, Norango.ai pioneered the true hybrid model where AI and human agents work together seamlessly from day one. This isn't about choosing one or the other - it's about intelligent routing that gives you the best of both worlds automatically.
How our hybrid model works:
•75% of routine calls handled by advanced AI at a fraction of the cost
•25% of complex calls automatically escalated to skilled UK-based human agents
•Seamless transitions - customers experience one consistent service
•Intelligent learning - AI improves over time based on your business needs
According to McKinsey research, implementing AI agents in contact centres drives a 50% reduction in cost per call whilst simultaneously improving customer satisfaction. But the key is integration, not separation.
Norango.ai: Transparent Pricing, Superior Value
Unlike Moneypenny, we publish our prices openly for our integrated hybrid service. No hidden fees. No sales pressure. Just honest, transparent pricing. View our full pricing here.
Essential Hybrid: £69.95/month
Perfect for startups and small businesses
•60 AI minutes included
•Additional AI: 40p/minute
•Live agents: £1.20/minute
•24/7/365 coverage included
•UK-based receptionists
•Integrated AI + human service
Premier Hybrid: £149.95/month ⭐ Most Popular
Ideal for growing businesses
•300 AI minutes included
•Additional AI: 35p/minute
•Live agents: £1.10/minute
•24/7/365 coverage included
•Multilingual reception ✓
•CRM integration ✓
•Dashboard & analytics ✓
•Integrated AI + human service
Signature Hybrid: £299.95/month
For established businesses with high call volumes
•750 AI minutes included
•Additional AI: 30p/minute
•Live agents: £1.00/minute
•24/7/365 coverage included
•Multilingual reception ✓
•Personal account manager ✓
•Priority support ✓
•Integrated AI + human service
The Multilingual Advantage Moneypenny Can't Match
Here's a differentiator that sets Norango.ai apart: multilingual reception included in our Premier and Signature plans at no extra cost.
Our AI seamlessly handles calls in multiple languages including:
•Spanish
•French
•German
•Italian
•Portuguese
•Mandarin
•Arabic
•And many more
For businesses serving international clients or diverse UK communities, this capability is invaluable. Moneypenny's human-only service would require expensive specialist multilingual receptionists, whilst their AI service pricing for multilingual support remains - you guessed it - undisclosed.
Head-to-Head: Transparent vs. Opaque
Let's compare what we know about costs for the same 500-minute monthly scenario:
Feature | Moneypenny Human | Moneypenny AI | Norango.ai Hybrid |
Monthly Cost | £955 (known) | Undisclosed | £329.95 |
Annual Cost | £11,460 | Undisclosed | £3,959.40 |
Pricing Published | ❌ No | ❌ No | ✅ Yes |
24/7 Coverage | +£50/month extra | Unknown | Included |
Multilingual | Not available | Unknown | Included (Premier+) |
Service Model | Human-only | AI-only (separate) | True hybrid (integrated) |
CRM Integration | Limited | Unknown | Full integration |
Contract | Standard terms | Unknown | No contract |
Free Trial | 1 week | Unknown | 30 days |
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Annual Savings vs Moneypenny Human | — | Unknown | £7,500.60 (65.5%) |
Use our cost comparison calculator to see your specific savings.
Three Business Scenarios: Your Potential Savings
Based on Moneypenny's known traditional pricing:
Small Business (100 minutes/month)
•Moneypenny: £228.50/month = £2,742/year
•Norango.ai: £85.95/month = £1,031/year
•You Save: £1,711 annually (62%)
Medium Business (300 minutes/month)
•Moneypenny: £722.50/month = £8,670/year
•Norango.ai: £149.95/month = £1,799/year
•You Save: £6,871 annually (79%)
Large Business (1000 minutes/month)
•Moneypenny: £1,805/month = £21,660/year
•Norango.ai: £624.95/month = £7,499/year
•You Save: £14,161 annually (65%)
What You Get with Every Norango.ai Plan
Regardless of which tier you choose, every plan includes:
24/7/365 Coverage – Around-the-clock service including bank holidays, at no extra cost (Moneypenny charges £50/month extra for their human service)
True Hybrid Service – Integrated AI and human agents working together seamlessly (not separate services you have to choose between)
UK-Based Professional Receptionists – Trained to answer in your company name and represent your brand
Instant Message Delivery – Via email or SMS, ensuring you never miss important information
Unlimited Script Updates – Change your call handling instructions anytime, at no extra cost
CRM Integration – Seamless connection with Salesforce, HubSpot, Zoho, and more (Premier & Signature plans)
Calendar Integration – Direct booking with Google Calendar and Cal.com
Advanced Analytics – Detailed insights into call volumes, types, and customer sentiment
Multilingual Support – Handle calls in multiple languages (Premier & Signature plans)
No Contracts – Cancel anytime with no penalties or commitments
Why Businesses Are Switching from Moneypenny
"We were quoted over £800/month by Moneypenny for their human service, with no clarity on AI pricing. With Norango.ai, we're paying £149.95 for an integrated hybrid service with multilingual support. The transparency alone was worth the switch." – Sarah M., Marketing Agency
The reasons are clear:
1.Transparent pricing vs hidden costs (for both human and AI services)
2.65-79% cost savings without quality compromise
3.True hybrid integration vs choosing between AI or human
4.Multilingual capabilities included (Premier & Signature)
5.No contracts – complete flexibility
6.30-day free trial to test the service risk-free
Try Before You Buy: 30 Days Free
We're so confident in our service that we offer a 30-day free trial with no credit card required. That's four times longer than Moneypenny's one-week trial.
During your trial, you'll get:
•Full access to our integrated AI and human agents
•Complete setup and onboarding support
•Integration with your existing systems
•Real-time analytics and reporting
•Zero financial commitment
The Bottom Line
If you're researching Moneypenny answering service prices, you now know the truth:
For their traditional human service: You'll pay £223-£955+ per month with hidden fees and no multilingual support.
For their AI Voice Agent: Pricing is completely undisclosed - you must request a quote.
For both services: You'll need to choose between AI or human, managing them as separate services.
Or you could choose Norango.ai and pay £69.95-£299.95 per month for a superior integrated hybrid service that includes:
•24/7/365 coverage (no extra fees)
•Multilingual reception (Premier & Signature plans)
•Advanced AI + skilled human agents working together
•Full CRM and calendar integration
•Complete pricing transparency
•No contracts or commitments
The choice is clear. The savings are substantial. The future is hybrid.
Start your free 30-day trial today and discover why thousands of businesses are making the switch from expensive, opaque answering services to Norango.ai's innovative, transparent hybrid model.
Frequently Asked Questions
Q: How much does Moneypenny cost per month? A: For their traditional human service, pricing starts at £99-£223.50/month for basic service (30 minutes), with standard plans costing £530/month for 250 minutes. Additional minutes cost £1.65-£1.85 each. For their AI Voice Agent, pricing is not publicly disclosed.
Q: Does Moneypenny offer 24/7 service? A: Yes, but for their human service it costs an extra £50 per month on top of your base plan. Pricing for 24/7 AI service is undisclosed. Norango.ai includes 24/7/365 coverage in all plans at no extra cost.
Q: Can Moneypenny handle calls in multiple languages? A: Moneypenny's human service has limited multilingual capabilities. Their AI service's multilingual support and pricing are undisclosed. Norango.ai's Premier and Signature plans include multilingual reception at no extra cost.
Q: What's the difference between Moneypenny and Norango.ai? A: Moneypenny offers separate AI and human services with undisclosed pricing. Norango.ai offers a true hybrid service with integrated AI + human agents, transparent pricing (£69.95-£299.95/month), and 65-79% cost savings.
Q: Does Moneypenny publish their AI pricing? A: No. Despite launching their AI Voice Agent in August 2025, Moneypenny does not publish pricing for either their AI or human services. All pricing requires a sales consultation.
Q: Is there a contract with Norango.ai? A: No. Unlike traditional providers, Norango.ai operates on a no-contract basis. Cancel anytime with no penalties.
References
1.Norango.ai Pricing: https://www.norango.ai/prices
2.Norango.ai Cost Comparison Calculator: https://www.norango.ai/cost-comparison
3.Norango.ai 30-Day Free Trial: https://www.norango.ai/30-day-free-trial
4.Moneypenny AI Voice Agent: https://www.moneypenny.com/uk/ai-voice-agent/
5.CallChimps - Moneypenny Pricing Comparison: https://www.callchimps.com/resources/moneypenny-vs-callchimps
6.McKinsey - AI in Contact Centers: https://www.mckinsey.com/capabilities/operations/our-insights/the-contact-center-crossroads-finding-the-right-mix-of-humans-and-ai