Competitor Focus:
Working in a Tree House.
Built to Impress
From architectural showcases to campus-style perks, one major UK-based receptionist provider has created a headquarters that reflects the peak of early 2000s workplace culture. With features like treehouses, yoga studios, and an on-site pub, it’s designed to attract talent and impress visitors — and it’s even been featured in AEW Architects' Wrexham portfolio.
This UK-based service is widely recognised for its friendly, human receptionists and polished image — but that impressive infrastructure doesn’t come cheap. With high fixed costs, much of the client spend goes toward maintaining the lifestyle, not delivering more call time or efficiency.
A Great Place to Work — But Clients Foot the Bill
There’s no denying the appeal of a workplace filled with perks and standout design. But that kind of environment brings significant overhead. Ultimately, those costs aren't just internal — they’re reflected in the service’s premium pricing, which clients absorb whether or not those extras add value to their own business.
More Cost, Less Call Time
A premium price tag — without the talk time to match.
One of the UK's leading receptionist services offers a standard plan at around £525 per month, covering just 250 minutes of call handling. With the average business call lasting about three minutes, that equates to only 83 calls per month — or £6.33 per call. Go beyond your allowance, and additional time is billed at £1.75 per minute.
Where Does the Money Go?
Despite the high monthly cost, publicly available data suggests that frontline staff at some traditional providers earn around £12 per hour. The gap between service pricing and staff pay doesn’t necessarily reflect premium service — it reflects a model with significant overhead: real estate, infrastructure, and large support teams.
At Norango.ai, we take a different approach — using AI to deliver more value, more minutes, and more productivity — without the legacy costs.
Built for the Past — or the Future?
Still reliant on people, scripts, and manual workflows in a world moving fast toward automation.
Many traditional receptionist services continue to rely on human staff supported by scripted software and manual processes. While some automation has been introduced, core tasks like CRM updates, appointment booking, and live chat handling are still performed manually — limiting responsiveness, scalability, and efficiency.
In a world where speed, accuracy, and availability are everything, this approach feels increasingly dated. It’s not that these services haven’t tried to evolve — they simply weren’t built for automation from the ground up.
Norango.ai is. Our platform was designed to be AI-first, fully automated, and continuously improving — delivering a faster, leaner, and more cost-effective customer experience from day one.
95% Less Noise, 300% More Substance
Norango.ai isn’t just more affordable — it’s more productive in every measurable way.
Unlike traditional receptionists who handle one call at a time, need breaks, and often engage in unnecessary small talk, our AI agents are designed for pure efficiency. They respond instantly, never get tired, and can manage multiple calls simultaneously — without compromising clarity, accuracy, or tone.
Every second counts. With Norango.ai:
- No idle chatter — calls stay focused on outcomes, not pleasantries
- No hold music or queue messages — every call is answered instantly
- Zero time between calls — agents are always ready
- True concurrency — handle multiple callers at once with perfect consistency
- 24/7 availability — no shifts, no handovers, no downtime
- Split-second automation — bookings, lead capture, and CRM updates happen in real time
- Flawless memory — your preferences, FAQs, and processes are always followed
- Multilingual support — no switching agents or outsourcing required
Where human receptionists are limited by time, attention span, and availability, Norango.ai scales instantly to match your demand — with none of the waste, delays, or variability.
Legacy prices - the bottom line.
Some services do not advertise their prices but we managed to talk to a senior executive of a market leader who quoted these rates.
£525
Plan inc 250 minutes
£1.75
Per minute over plan
£5.25
Per average 3 minute call
We don't hide our pricing!
At Norango.ai, we believe great service starts with honest pricing. While other providers make you jump through hoops to discover what their service actually costs (often much more than advertised), we're committed to transparency. Our pricing is straightforward, our AI works 24/7, and there are no surprises down the road and what is more every plan is backed by live agents.
Additional Service Options
Tailored solutions to match your needs and budget.
Integration to CRM
Seamlessly connect your AI receptionist to your CRM system. Improve lead tracking, follow-ups, and sales pipeline management — all automated and synced in real-time.
See Integrations- Full CRM connectivity
- Works with HubSpot, Salesforce, Pipedrive, Zoho & more
- Lead capture, contact updates, and activity logging
- Automated workflows and syncing
Custom API Integration
For businesses that need more than plug-and-play. Our enterprise-grade API integration service connects your AI receptionist with bespoke systems, platforms, or apps — with unlimited flexibility.
See Integrations- Full Platform-as-a-Service (PaaS) access
- Unlimited CRM/API integrations
- Access to all modules and advanced features
- Unlimited customization options
- 24/7 priority support from our technical team
" Norango take all our out of hours and over spill calls, as well as supporting our lone worker system for our staff deployed on remote sites. They have been supporting us for many years now and I can that they have always been professional and polite to our customers and staff, no matter what time of day or night the call comes in. An excellent service provider. "
" We've used Norango for 5 years and are very happy. The team is responsive, professional, and always go the extra mile to help us deliver great service. Highly recommend for any business needing reliable call handling. "
" Great service. Professionalism by all operators that handle our calls. Norango are also pro-active by contacting me with regards to holidays such as Christmas. They got in touch to ask what our hours are and when they would be taking over the call handling for the festive period. Good value for money means that staff never miss a call when our office isn’t open. I highly recommend "
" Norango ensure all our calls are answered professionally and personally and give immediate feedback for us to be able to act upon. The company acts as a permanent helpline, and is in effect a firstline responder, filtering queries to enable us to ensure we can direct them to the right team member. This is the most efficient approach for us and our stakeholders. "
" We have been using Norango for over 11 years now and the support has always been great. Easy to work with, always available and prompt to respond to any queries. Dependable, reliable and always helpful, friendly staff. "
Contact us
Got a question about Norango.ai? Whether you're curious about our AI receptionists, pricing plans, integrations, or how we can support your business — just drop us a message below. We're here to help.
Norango.ai hosts its technology across three locations — the UK, Germany, and Finland — ensuring built-in redundancy, reliable backups, and seamless service continuity.
Not a tree house in-sight.
